Reviews
Unfortunate experience 2nd time around!
Unfortunate "mis-communication" caused this dealer to lose not only a sale but most importantly a long term customer. I was very specific about the vehicle i wanted to purchase and thought everything was worked out until i arrived to begin signing my paperwork only to find out they were not providing me with the vehicle in the email and text i sent to the salesman specifically. I believe they tried to pull a fast one by me and for that reason i will never shop or recommend any to this particular Honda again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Peter, We are sorry that you felt this we. We had no intention of pulling a fast one on you. This was truly a miscommunication. We value you as a long term customer. We hope you would consider us again.
CRV OIL Change
The serviceman John, was very knowledgeable and very eager to help if we needed anything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great to hear you had a pleasant visit, AnnMarie. Happy to help with anything!
Excellent Dealership and Service Center
Sales people were informative and helpful when I bought my current Civic I really am not the best of customers since. I had had my Accord for 19 great years and am looking forward to another good record with my Civic My recent visit was for a passenger side airbag recall. I enjoyed the same helpfulness and courtesy/.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy to be able to help with your service needs. Thank you for choosing us!
Didn't get the car, but dealt with fairly
I came in to buy a specific car, was told we could order it if I put a deposit. After not hearing for 4 weeks, I contacted the salesman. After a few emails I asked and received my deposit back. There was no tricks to get me to get a different car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Sorry we could not help out. We will be on the lookout for that specific car. We will reach out to you again if it becomes available! Thank you, and we hope you would consider us again if it does.
car maintenance an recall of crv 2016
my experience with the customer service was great, I was able to get an appointment in the middle of the afternoon; I was also very pleased with the printed report. John, thank you
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
No, thank YOU for choosing us for your service needs, Myriam. :)
recall
Channel answered the phone, she was very pleasant to speak to and was very informative. Dennis took care of signing me in and again he was very pleasant to deal with. The two employees I came in contact with were professional and personable. My car was fixed and is working fine.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great having you with us. Let us know if we can help with anything!
20000 mile checkup
20000 mile checkup was complete and car returned in a timely manner. pleasure to go there
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pleasure having you with us, Alex! :)
Mr Jeffrey M Guzman
Joseph Severino my service advisor is professional courteous and attentive to my needs. He is always willingg to help. Happy to see you. I've not seen him flustered at all.always willing to help. Honorable mention to Dominick Garretson. Who has been our service advisor for many years and left me in the capable hands of Joseph S.Note this last September We went in for service and ended up buying a Vehicle. I will continue to be a patron of your dealership so long as the recipe for service remains the same.Oh don't for get Louis Caban from parts. He has also been very helpful and knowledgeable thru out the years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time out of your day to leave us this feedback, Mr. Guzman! We appreciate you.
Review of service advisor and work performed
The service advisor was courteous and attentive. I was satisfied with the service as I have been for the past 30 years and the wait time was good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great having you and your Honda part of our family here, Jennifer!
Customer
Always a pleasure to visit your service department. Joe is the BEST!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
And it's a pleasure working with you, June!