Reviews
Review for Mike Bryant
Michael Bryant is an excellent Service Person. Without a doubt the most respectful and kind man I've ever worked with. He explains everything perfectly. I know if I ever need assistance I can rely on him. Extremely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback. It's a pleasure to hear that Michael provided you with outstanding service right from the moment you walked in. At our dealership, our customers' satisfaction is always our top priority. We're glad to know that you had such a great experience. We look forward to seeing you again in the future!
Go see Tony....Period !!!
I have to recommend that you see Tony Celeste. His knowledge of the 2017 Civic Hatchback was impeccable. Coming off an early lease out, Tony made every effort to find the Civic I wanted and rolled me through a seamless transaction within his Swap Keys Program. All of the staff was very friendly and courteous with a low key atmosphere. Love my Civic EX Hatchback !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback. It's a pleasure to know that you had a pleasant car buying experience. At our dealership, we understand the hassles that can come when purchasing a car. Which is why we strive to ensure our customers never experience any pressure or stress so that they can enjoy their entire car buying process. We're glad to hear that Toni went above and beyond to provide you with outstanding service. We hope you love driving around in your new 2017 Honda Civic Hatchback. We look forward to seeing you again in the future.
Great No Nonsense Experience
I was recommended to Honda Of Nanuet by a friend who recommended my salesman, Tony Celeste. He was extremely helpful and knowledgeable, answering all my questions . He was pleasant, very upbeat and helped me find exactly what I wanted with no pressure. My experience was very enjoyable and, I recommend all looking for a Honda to visit Honda Of Nanuet and ask for Tony. I'm enjoying my 2017 Honda Civic Sedan and I highly recommend you call Tony for your next Honda!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review. It's a pleasure to know that you had such a pleasant car buying experience. We're glad to know that Toni was able to assist you, being able to answer all of your questions and could add to your great experience. We hope you love driving around in your new 2017 Honda Civic Sedan. We look forward to seeing you again in the future.
Work DON'T READ BOOKS and tell us we need repairs.
Independent tech reviewed their repair estimate. None of the $3000 work was needed as most had already been done or was bogus like ball joints. the vehicle would not have passed the NYS inspection if I had bad ball joints. All the fluids were previously changed within 18000 miles Oil leak around the valve is old dried hard oil not an active leak. Honda was looking at recommended services not at your actual vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Waste of time
DCH states on their website that bad credit is not a problem.So I traveled an hour driving there to look at a used car.What they DON'T tell you is if you don't have a hefty downpayment,and a trade without any negative equity,you are out of luck.Wasted a few hours of my life here I would love to have back
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you feel this way about DCH Honda of Nanuet. We understand that there can be hassles when purchasing a used vehicle and we are truly sorry we could not obtain financing that would meet your needs. We take pride in our customer service and we attempt to always put the interest of our customers ahead of our own when possible, even when securing financing is a challenge. If you would be willing to speak with us to discuss this matter in greater detail we welcome the opportunity to learn more and hope to change your opinion about DCH Honda of Nanuet. Please contact us at 888-907-5641 when it is convenient for you.
Poor Business Practice
While trying to negotiate a deal, an offer was made to us. My husband left and returned a few hours later to do business and was told "the management cannot do the deal anymore".
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to provide us with your feedback. We are sorry to read the negative comments you have written about DCH Honda of Nanuet. We apologize that we were unable to fulfill your pricing requests. Should the programs become more aggressive, maybe we can meet your needs in the future.
Lenghty wait for minor service
Despite making 7:00 AM appointment several days beforehand and being "first car in line" that morning, waited over two hours for just an oil change/lube/alignment check. Would have appreciated a customer waiting room update if the delay was explainable. Frustrating in that several customers arriving after me were notified of completion of their service.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with your feedback. We apologize for the experience we had when you came to our store for service. We will discuss this with our service department to prevent situations like this from happening in the future. We hope you can give us a second chance.
Lwasa Katongole
I was extremely pleased with the excellent service I received during my visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! We're glad that our service department was able to assist you!
Recall appointment
All employees were very helpful and courteous. I didn't know that they provided a courteous service whereby I was given a ride home. My appointment was estimated to be 3 hours long, and the car was ready in a little more than that. I was glad I was home and could then find a ride back to the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your positive review! We're glad that our service department was able to get your vehicle repaired in a timely manner! We look forward to seeing you again in the future for regular routine maintenance.
Fast Honest Friendly
Perfect dealing with a perfect dealership. Fast. Honest. Upfront. No attempts to sell me things I don't need or want. (I had brought the car into a fast oil change service several months ago because I was out of town and they suggested almost $1000.00 of things I didn't need essentially saying I needed it...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leslie, thank you so much for your wonderful review on our service department! We're thrilled to read that our staff was able to assist you and help get your vehicle back to perfect running shape! We are committed to serving you!