Reviews
Sale rep Paul is very professional courteous and very...
Sale rep Paul is very professional courteous and very efficient in closing the deal. Everyone in the dealership were very helpful in answering our questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five-star feedback! It is excellent to know that Paul was able to assist you during your visit and that everyone at our dealership was extremely helpful!
Very good to excellent!!
Service Rep & Salesman were excellent...I've had a few issues where scheduled service was not performed properly; only after complaining was is resolved successfully.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback with us! It is delightful to know that your service rep and salesman were able to assist you and we hope you visit us again in the future!
Everyone I encountered at Rallye Lexus was, warm,...
Everyone I encountered at Rallye Lexus was, warm, friendly and professional. Paul Ok was patient while we were asking our questions and very relaxed, making the process of purchasing our car very easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your five-star feedback! It is wonderful to know that our entire team was warm, professional, and friendly. We hope to see you back again soon!
Extremely Satisfied
My wife and I explored different Lexus dealerships around Queens and dedicated an entire day to the process. We had initially gone to the dealership in Great Neck and after speaking to their sales and management, we weren't satisfied with the price that we were getting from them. We had driven to Rallye Lexus and we should've just came here from the start. We were paired up with Robert Heyman and let me tell you, this guy Bob was absolutely brilliant. He took care of us and answered all the questions that we had. My wife and I already knew which car we wanted and we had gotten the quote from Great Neck Lexus already. Bob was able to beat their price by 3 thousand (same make and model, and features) ! Yes, you read that right! Bob has over 30 years experience in the industry and his calm demeanor and attitude shows. There was absolutely no pressure. My wife and I were happy with the price that we were offered and we're happy to say that we're driving a new 2020 Lexus RX 350 F Sport. Bob made sure the whole experience was a positive one and I cannot recommend him highly enough. Josh Weiss dealt with our finance and tried to get us the absolute best rates he could. Unfortunately, we didn't go with the banks that he offered since we were able to get a much better APR privately. However, he was easy to talk with and didn't pressure us to buy any additional warranties that we did not want or need. We haven't dealt with the service department yet but if it's anything like our experience with Bob and Josh, we're expecting great things in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful feedback regarding your recent extremely satisfying experience! It is lovely to know that our team members were able to answer all of your questions and that your visit was pressure-free. We look forward to seeing you back again soon!
Buying a car is not easy The Rallye sales team worked...
Buying a car is not easy The Rallye sales team worked with me and I am happy with my purchase today and for the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your excellent feedback with us! We are happy that we were able to make your car buying experience as easy as possible and that you are very happy with your purchase. We hope you visit us again in the future!
OUR EXPERIENCE WITH LEXUS
SO FAR WE HAVE NOTHING BUT GOOD EXPERIENCE WITH LEXUS IN GLEN COVE. ANTHONY PICCIRILLO WORKED DILIGENTLY WITH US TO ENSURE WE WERE HAPPY WITH OUR LEASE.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your fantastic experience with us! It is excellent to hear that you are very happy with your lease and you have had nothing but good experiences with us. We are looking forward to seeing you back again soon!
The Lexus reliability and Customer service is mostly what...
The Lexus reliability and Customer service is mostly what I recommend. I’ve been a customer of Rallye Lexus for 7 years! Joanna Oates and Kevin Losee are a pleasure to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your lovely five-star review regarding our reliability and quality customer service! We really appreciate your loyalty to our dealership and your recommendations. We are looking forward to seeing you back again soon!
The staff is top notch. They are accommodating, helpful...
The staff is top notch. They are accommodating, helpful and listen to your concerns. They try to make the service visit as painless as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great five-star review regarding our top-notch staff! We hope to see you back at our service department again soon!
A Great Disappointment
For the first time in all the years that I have been a customer at Rallye Lexus, I was greatly disappointed by my experience when I brought my new Lexus in for its first service. I specifically informed Maria Giovanniello, who checked me in on January 6, 2020 at 7:20 AM, that I wanted the fall leaves that had apparently blown inside the front grille to be removed. This was not done. Either she or the service technician did not take my request seriously. My home in Hewlett is a long drive from Glen Cove, and it is not an easy drive to Rallye Lexus. Because of the way I was treated, I will now think twice about conducting business at Rallye Lexus..
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your most recent experience, please be advised that this does not reflect how we conduct our business. Please give me a call to discuss this further. Thank you, Christopher Thierrin (516) 629-7645
Pam was Very helpful. The car is 12 years old and still...
Pam was Very helpful. The car is 12 years old and still running well. Joanna and Pam are always clear in telling me what the issue is, and reviewing costs. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your excellent five-star review with us! We hope you visit our dealership again soon!