Reviews
Inspection and Service
Over the past 17 years I have used your Glen Cove facility to service my Lexus cars. My experience has kept me a customer because of the quality of work done by your mechanics and staff. All contact employees are focused on driving customer satisfaction and this makes me happy to do business with you..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer to our dealership for 17 years and for leaving us with your wonderful feedback! It is a pleasure to hear that our team members always provide you with excellent customer service and we look forward to continuing to do so when we see you for your next visit!
Great experience
I worked with Bob and Chris and had great experience working with them. Bob made things move fast as I asked since I had very limited time and Chris helped with finance despite some complication from my side, they did whatever they could to make this a very smooth process for me and I am thankful for that. Would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your overall great experience with us and for your wonderful recommendations to our dealership! It is fantastic to know that Bob and Chris went above and beyond to create a very smooth process for you and we look forward to seeing you back again in the future!
Service with a smile
My last experience with Ralley service department was smooth and pleasant. I needed to bring in my car for a recall. Maria was able to set up an appointment, loaner car and an estimate for my mirror replacemnt , all within 24 hours and with a smile. That's service!! Keep up the good work Ralleye.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your smooth service experience with us! We are very pleased to hear that your visit was pleasant and you were helped with a smile! We hope to see you back again at our service department in the future!
pleasant
In my first experience with Rallye Lexus, i found David Knowledgeable, low key, Friendly and priced the es350 sedan fairly. Was up front with all costs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your five-star feedback with us! We hope you visit us again soon!
Speedy and efficient service, no surprises
I’ve owned Lexus vehicles for many years and i like this service center the best. They are very organized when you drop your car, like a well-oiled machine. The waiting areas are plentiful, comfortable, they provide food, coffee, work areas, etc. so that you can easily occupy yourself and be comfortable. Their service is timely and rarely do I get any surprise costs, fees or bills. I highly recommend this service center!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your lovely recommendations and for leaving us your five-star feedback! We hope to see you back again soon for another speedy and efficient service visit!
Best Customer Service
I had a problem with a wiper blade on my vehicle. There was snow forecasted and I had several afternoon appts. I worried and wasn’t sure how soon I could get an appt to get it fixed. I contacted the service center who told me to come on down and a technician would check it out. When I arrived at the service station I was greeted by a service advisor who assured me my issue would be resolved in a timely manner or a loaner car would be available to me. I spent about an hour in a very comfortable lounge that had many amenities to enjoy and pass the time before I was on my way home in my own vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your excellent customer service review with us! We hope you visit us again soon!
Purchase of a 2020 RX350 AWD
On 10/14/2019 I purchased the 12th Lexus from Bob Heyman. He is my sales consultant since Dec 1990. He is a super sales consultant,like no other! This is my 4th RX, and it is the best , lots of power, safety Technology, Ride very smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your excellent feedback with us! We are very happy to hear that you are enjoying you new ride and we hope to see you back again soon!
Good service
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- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing you positive feedback with us regarding our great customer service! We hope to see you back again in the near future!
Always a Great Experience
Everyone at Rallye is very professional and friendly. They always see that you are informed about your vehicle while it is being serviced. Exceptional Service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your excellent five-star review with us! It is wonderful to know that our team is always professional and friendly and that we provided you with exceptional service! We hope to see you back again soon!
Great Service
It was a pleasure to deal with David Tubens. There was no stress, no games. All in All... a Great Experience. I highly recommend David!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five-star feedback and for you recommendations for our team member, David! We are delighted to hear that during your visit there was no stress, no games, and that you have an overall great experience. We hope to see you back again soon!