Reviews
Top notch service from a classy and friendly staff
I’ve been going to Rallye Lexus for over 30 years and both the people in service and sales have always treated me as if I was a special customer. They go out of their way to make me happy and make sure all my needs are attended to. This past service visit was no different since Pam always makes sure that I’m completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful five-star review and for being a loyal customer to our dealership! It is wonderful to know that Pam always makes sure that you're completely satisfied during your visits and we look forward to seeing you back again soon!
the best
the service specialist was amazing. I come all the way from connecticut just to deal with Pam. she has been amazing, consistent and friendly. best feeling.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us! It is great to hear that our service specialist was amazing, consistent and friendly. We hope to see you back again in the future!
Top Notch!
From the time you call to make an appointment to service your car to the very end Rallye Lexus provides a fast, efficient, friendly and timely service. Even though there are other Lexus dealerships closer to home I know I get top notch reliable service at Rallye Lexus. Even the bagels are great!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your lovely feedback with us regarding your visit! We are happy that our team provides you with fast, efficient, friendly, and timely service and we look forward to seeing you back again soon!
Awesome and pleasant
It was a big pleasure working with James Kang on the purchase of our RX 350. His knowledge of the RX 350, along with his friendly and considerate demeanor, puts me at ease. James understood our family's needs and primary use of the vehicle. His advice helped me get the right car for my family. My wife and I were very pleased with the high level of service we received from James.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave your wonderful five-star feedback with us! We really appreciate your feedback and look forward to providing you with top-notch service each time to come!
Quick + Smooth Transaction
Speaking to Service Rep was easy, Mechanics did a wonderful job on my car. It was quick + smooth overall. Booked a loaner and left my car for service. Car was ready within a few hours. Completely satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your kind feedback with us! It is delightful to hear that when you were speaking to one of our service reps, it was easy, quick, and a smooth overall process. We hope to see you back again soon!
Professional Customer Service
I would highly recommend Rallye Lexus Service. They provide excellent customer service. I have always been treated in a respectful professional manner. Joanna Oates always explains my service issues in a manner which can be easily understood.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your lovely recommendations! It is wonderful to know that we provide you with excellent customer service and we look forward to providing you with that again in the future!
Always easy, efficient and friendly
I've been servicing my Lexus cars for many years and have been completely satisfied with the service. All of the sales staff are friendly and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer to our dealership, we really appreciate your support! We look forward to providing you with another five-star experience when you visit us again soon!
Service
I have always received good service and appreciate getting the loaner when the car needs to be left. My only reluctance is the cost of repair. i always feel they are more expensive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a returning customer to our dealership and for leaving us your positive feedback!
kindness
Services were nice and everybody was so kind. Also, there is a nice waiting room for us to relax (with some refreshments). Definitely, I will keep using this place for purchasing and servicing).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your positive thoughts regarding our service and sales departments! It is great to know that you will be returning again in the future and we look forward to seeing you then!
quick and easy
The staff is very courteous and the service was outstanding. I will definitely come back, it is even worth the 45 minute drive for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is fabulous to hear that our dealership is worth the drive for you and that our team members are very helpful! We look forward to seeing you back again for your next visit!