Reviews
17 Years of Experience with Rallye Lexus
The quality of the service, and the outstanding staff is the reason I have been a customer of Rallye Lexus for over 17 years. I am about to complete the lease on my 6th straight vehicle from Rallye Lexus, and the staff is the main reason why I keep going back. A new Lexus dealership is opening MUCH closer to my home, but the team at Rallye will keep me coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We appreciate your loyalty and we hope to see you again!
Above and Beyond
Rich Repanes and Joanna Oates went above and beyond to accommodate my requests. I have been a Rallye Lexus customer for 12+ years due to their excellent customer service and the quality of Lexus vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that Rich and Joanna provided you with such excellent assistance. We appreciate your loyalty and we hope to see you again!
Spectacular Service
Service was completed in a timely fashion with no worries. They took excellent care of my vehicle and made sure having my vehicle service will not be a inconvenience for me by setting me up with a loaner vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!
Internet purchase
1st internet purchase. Deal made over the phone, very easy process. Friendly sales staff. Sales person Paul Ok was very helpful. NX200t fsport love the car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your review with us! It is a pleasure to know that Paul provided you with such excellent assistance. We hope to see you again!
Just perfect
John Copazzie was phenomenal gentleman to work with, I will for sure recommend this dealership to family and friends no doubt about it. Paul was also outstanding in addressing any concerns / questions I had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review with us! It is a pleasure to know that John and Paul went above and beyond to provide you with such excellent assistance. We hope to see you again!
Superb service and caring employees.
Yesterday we took our 2010 Lexus GS Sedan in for a recall repair. It was promptly fixed, the bill was $0.00, unlike another dealership on the south shore of Long Island on another car recall where the bill was $2,000.00. Thank you for doing exactly what you needed to do. Beyond that favorable issue, was the fact that I lost my cell phone in the rental car provided. At 8 pm last night Paul searched the car, couldn't find it because I forgot the color of the car (white vs silver). Lucy who was leaving for the night, pulled our records, they searched the appropriate car, located the phone, called us in the car. We returned to pick it up where they were waiting at the curb. Awesome caring, service. The car we rented was so superior to our present car that we will purchase the next car at this dealership, and Paul will be our sales person. Thank you Lucy for being such a committed employee and for having such fine principles. You saved us a 40 minute drive back. Our gratitude is boundless. This is a great dealership. They deliver on their word, do not over charge and extend service and caring to their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that Paul and Lucy went above and beyond to provide you with such excellent assistance. We hope to see you again!
All good
Work was done in time promised and done right, waiting area is clean and comfortable, what else can anyone possibly want from any service .... ALL GOOD
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!
Best Dealer Ever
I bought my LX 570 2 years ago. Best deal, best customer services and best routine services. I highly appreciate Rallye and recommend you to buy your dream cars from Rallye. Dr. Islam
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review and recommendation with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!
Nothing but the best
This is my fourth car with Raylle. The first one I purchased and the last 3 I leased. My last 2 leases I have dealt with Anthony. He has always been professional, friendly, knowledgeable, helpful and always makes the transition easy. Everyone at Raylle from the people in sales, finance dept to the service department are always a pleasure to deal with. It makes it hard to even think about getting a car from another dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review with us! It is a pleasure to know that Anthony, as well as the rest of our team, provided you with such excellent assistance. We appreciate your loyalty and we hope to see you again!
Fabulous Service
Pam always takes care of me. I know I can rely her advice as to what my vehicle needs. She has never misguided me and I never have to bring my car back to redo the service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review with us! It is a pleasure to know that Pam provided you with such excellent assistance. We hope to see you again!