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Rallye Lexus

(3,216 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday 11:00am–4:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (516) 916-5045 (516) 916-5045
Used (516) 629-5731 (516) 629-5731
Service (516) 916-5036 (516) 916-5036

Reviews

(3,216 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rallye Lexus from DealerRater.

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service

excellent do not care to add more. Excellent is excellent. I submitted a lengthy review and my password was not accepted. Upon obtaining a new password everything was erased. I am starting to get annoyed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

Quick & efficient

Service was quick & efficient as promised. Mike explained the details of the service & when I should come back for the next service. Overall a pleasant visit. The coffee & bagels were very good as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that Mike provided you with such excellent assistance. We hope to see you again!

Great

Great service from pick up to delivery Always service with a smile Never an issue with anything Totally trustworthy Thanks to all of you at Rallye Lexus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

Satisfied

Warm and friendly Service department explained that when my auto is due on service because I was confused . And my auto was done exactly what they promised .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

easy comfortable wait for quick service

Quick check in friendly people, great snacks, and comfortable waiting area Everyone was friendly and polite and very helpful. I will always use Rallye Lexus for my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

Recent Car Replacement

Sales representative was informative, responsive but nit pushy. Asked and answered lots of questions to help us define our requirements and desires on the correct vehicle to replace one coming off lease. Sort out some last minute difficulties and accommodated us when there was a last minute/just after sale/drive off the lot change of heart on model selection. One of the better or best car dealer experiences I have had to date.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that our team provided you with such excellent assistance. We hope to see you again!

Exceeded all my expectations!

From the moment I called to schedule my "emergency" appointment, to the time I received my car back fully repaired, EVERYONE was courteous, professional, informative and friendly. Mike Reidy made the entire process simple and easy. Truly a pleasure to deal with. After being spoiled by this experience, I cannot imagine ever wanting to deal with any other dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that Mike provided you with such excellent assistance. We hope to see you again!

Outstanding Service

Outstanding service by Mike Reidy and entire staff from start to finish. Mike keeps me informed to the status of my car and is professional and caring. Great service by the staff from the minute I drive in. When I pull in the gentleman are always friendly and quick to let Mike know I am there for service. At check out Marie and Lucy are pleasure to work with. Great job by all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that Mike, Marie, and Lucy provided you with such excellent assistance. We hope to see you again!

Loyalty

I purchased my 1st Lexus at Rallye because of the Lexus reputation. I purchased my 2nd Lexus at Rallye because of your Service Department. My Service Advisor Joanna Oates, and the entire Rallye Service staff have been nothing short of phenomenal from the first time I set foot In Rallye. Don't ever stop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that Joanna, as well as the rest of our team, provided you with such excellent assistance. We appreciate your loyalty and hope to see you again!

Professional

Joanna was great. Very professional and respectful. Icame in 30 minutes ahead of schedule was taken early. This allowed me to work upstairs and leave in time for my 10:00 conference call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! We are happy to hear that Joanna provided you with such excellent assistance. We hope to see you again!