Stevens 112 Ford

I found a used car for my son. We went to look and had a deal in no time. He picked up the car a few days later and is very happy with it.

I recently purchased a 2015 F-150 from this dealer. Originally they did not have what I was looking for but after working with one of their sales ladies and looking at various inventory in the area, I found the truck I wanted at another dealers lot (this was at 7pm from my house mind you). Texting back/forth with the sales person she informed me she wasn't able to verify if the truck was available (dealers were all closing soon). By 9:30 the next morning she text me back saying the truck is available and she's working on securing it for me and having it delivered to her lot. By 12pm I was at the dealership looking at the truck I wanted (and having my trade-in appraised). 45 minutes later I was out the door heading back to work (while they ran my credit/processed paperwork/got the truck ready). Came back at 5:30pm to finish, was out the door being shown how to operate my new truck by 6pm. Smoooth as glass transaction. Sales person did all the work for me and worked around my schedule. They were even able to secure financing right in line with others. The only downside I'd say is the person handling the trade-in values. Granted this is probably where most dealerships get bad marks, because the guy handling trade-ins always wants to beat you up on the price. That was the part I did not like and felt like I was taking advantage of. But it is what it is. You never get what you want for a trade in at the dealer so it is what it is. Still a nice guy though. He's just doing his job, can't really blame him for that. That's how he makes a living and puts food on the table. But still... that part is NEVER fun. I'll buy my next truck from them all right.

Dropped my truck off first thing in the morning with a list of services. Spoke to rep around 2 and he had a list of other things needed, I said okay and might get the car back four days later. It is a work truck and asked if it could be soon as possible. I have gps on the truck so I know everywhere it goes and start stops. Truck was in shop for 4 hrs on a Thursday the day I dropped off and 8 hours on Friday with a test drive. No call on Saturday it was done I called Monday morning and was told it still needed a test drive. Went to pick it up mechanic logged in 20.5 hrs when the truck was only worked on for a max of 12 hrs. Invoice was even written up by 4 pm on Friday, lost two extra days of work and was over charged on hrs and two items I did not ask for and they did not even look at my front brakes which are squeaking even more. Horrible service will not go back.

Recently brought my 2002 Ford F150 to Stevens Ford for service. Even though I had a "service contract" with an outside agency (Don't Buy Superior Protection Plan through First Automotive Service Corp) , the service department at Stevens treated me like I bought my truck from them brand new! From the service manager, Harold, to the service rep, Manny, right to the service technician Paul, all remained professional, courteous, and helpful throughout the months long struggle for repair approval (which I didn't get). My advice, NEVER BUY A SERVICE CONTRACT WITH A USED VEHICLE, but do bring your vehicle to Stevens Ford for service!!! Stevens is Top Notch!!!

I purchased 2016 Ford Fusion . Your service was awesome. Lew was the man.. Definitely pleasant and great to work with.. He really did a great job with me and leasing my first car.. Your financing dept too was super friendly.. But overall lew was wonderful.. He is definitely a keeper . Good man. Thank you all .

Thanks again Tyrone and your team . Job well done ?

professional and very knowledgeable ........................................................................

Service Manager was very Helpful, After service writer "could not duplicate complaint", Service Manager know that there was TBS on this complaint and processed repair with out incident.

Service was great and the staff was professional, would definitely recommend them to other people and will return.

The staff at Stevens112 was great! Kathryn Wood initially helped us out, showing my wife and I all of the great new features on the Expedition. We also had the opportunity to work with David Benstock, who was very accommodating in describing various approaches for the final sale process. I'm looking forward to many years of Ford ownership and continuing the relationship with the team at Stevens112!