Reviews
Dealers never want you to walk off the lot..
I recently tried to purchase a F 250 xl, they did not have what i wanted on the lot. They found a truck in Riverhead they were going to try and secure for me so i gave them a deposit on THAT truck. It ended up the truck wasn't available so did they offer me my deposit back no! They dragged me around trying to put me in something that they couldn't find. I was there first thing Saturday morning and by Monday afternoon I was done with the BS. I got a call from Dave whoever his name is after I cancelled my order and he turned it around on me telling me he would have never have taken my deposit if he knew my time frame of needing a truck. REALLY!!! I gave you a deposit for a truck you said you could get!!!! I didn't ask you to run around for me and find me a truck that was a week out! NEVER AGAIN! FIRST TIME LAST TIME AT STEVENS 112
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great service
Very professional sales people, not pushy and let you take your time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Helpful
Very helpful. Spent time explaining and answering my questions. Thanks again for all your help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, thank you for your review of your recent visit with us! We hope to assist you again in the future!
first ev
Fusion energi. Sales service was very good. Made to feel welcome and comfortable. Right smount of pressure that did not put us off and made us come back. Team worked with us to get us what we wanted in car and pulled from another dealer rather than trying to force us into car already on lot. The only problem we had was we saw several different models and tested several others and never got into the exact one so we were expecting certain options that were not present in the final car on the contract. Thats when they tried to work with us to find car with options we expected. Overall experience was good except that I wanted a chrysler 300 and the sales team convinced me on the ford fusion energi.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best car buying experience
Good experience, pleasant people and helpful new car buying does not have to be a hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
OK, but long
I came in for an oil change and ended up staying for all the fluids to be drained, new filters, new fluids put in, etc. It took much longer than anticipated but people were friendly. However for some reason now my miles per gal. has dropped from 28.7 to 26.7. I don't understand how that happened. Would like feedback on this.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your honest review, Orrell. Feel free to reach out to us at any time if you have any additional questions about the services you received. Take care!
Five Stars
I made appointment on the website. I checked drop off but was suppose to check wait. Manny the service technician put me on the wait list and I was out in less then an hour. He first said almost there hour.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car owner
Typical excellent quick and correct service by all personnel
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great buying experience
Was a ford escape with many extras. At this point I would say I may be my best ever vehicle. Salesman(Ryan or Bryan) was great to deal with in many extra ways
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Congratulations on your new Ford Explorer, Francis! Thank you so much for your business and we look forward to seeing you again!
My Most recent service experience at Steven's 112
As always, I had a great experience at Steven's 112. The staff is always efficient and I am able to get right back to work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to know our Staff always goes above and beyond your expectations to assist you, David! Please let us know if there is ever anything else we can do to assist you!