Reviews
Hassett Ford
Alex, service mgr., was very helpful, with was, on proper brake pads for my Mercury Grand Marquis
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership, Irwin. Feel free to stop by if you need any assistance in the future!
First Experience with Service
I have a Lincoln MKC and it went in for 10,000 mile service. Brakes were definitely making noise and they found nothing and a blemish on the door could not been seen by the person taking the information she had to call someone else out to find it.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
World class service
Hassett Service always provides a world class customer experience. They are willing to think outside the box to insure customer satisfaction. I highly recommend them. The only issue is lack of parking, however that is a minor inconvenience to revive the high level of service provided in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change, front brakes, checked my tires
Very accommodating service. I like the honesty and very personal way that they treated me. Julie was a doll.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Don't hesitate to call us if you ever need anything. Be safe on the road.
FRANCIS LEPORE
2016 MKC - SERVICE WDE RECEIVED WAS EXCELLENT. OUR SALES REP JOHN DESCUL WAS VERY KNOWLEDGABLE WITH ALL FEATURES AND DEMONSTRATD AND EXPLAINED THESE FEATURES IN A CLEAR AND PRECISE MANNER.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! We always strive to provide personable and excellent customer service. Thank you again for the review!
New Car
We got a 2016 Edge Titanium in place of the 2013 Edge we had. Our salesman was great and everyone we dealt with couldn't have been more helpful and pleasant. Unfortunately there was a problem but the service department was terrific. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Super Job!
The staff was wonderful and helpful. Everything went as planned.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Fusion Repairs - 1-8-2016
Staff helpful, and helps to keep price down, which is a huge concern with car repairs. Staying with Hassett Ford as they try to keep repair costs down.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, thank you for sharing your recent experience at Hassett Ford Lincoln. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Experience
Excellent service - professional, courteous, & efficient - a wonderful experience all the way around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, exceelent facilities
I had an oil change and was taken on time and the change was completed when I was told it would be. However,I had to call to ask when I was due for an oil change because, at my last oil change, the person who took care of me failed to put a sticker on my car so I was WAY OVER the actual mileage for the change. When I came in to HASSETT for an inspection in October, no one told me that I was also due for an oil change. In addition, I was told that I am not entitled to any more free oil changes and I thought that I had provided for these changes in my lease. Also, I would like to know when my tires are due to be rotated or whether I am due for any other service and, if so, when I am due for that service. No one discussed anything else with me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business.