Reviews
Great service, staff, loaner, etc.
Service was great...asked for a loaner car which worked out perfectly. Staff so nice, helpful and cheery.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. If there is anything else we can do for you, please give us a call.
Great service, clean dealership, friendly
Great experience... Great salesman. Would recommend to family and friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Certified Vehicle
My salesman was attentive to my interest in the vehicle but gave me the freedom to look and decide without pressure. Because of that I had confidence in his promise to resolve my concerns and we went ahead with signing a contract with the stipulation after the used vehicle was serviced I would be able to test drive and decide. When it was serviced it was just as expected and we completed the registration and payment in record time. Great job. Love the vehicle!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Frank. Exceptional deals and positive customer service come standard with the dealership. If you need more help, our team is available to talk -- safe travels!
ford rating
excellent job service staff very helpful. waiting area in excellent condition. amenities well stocked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
The service department is very courteous and helpful, and pleasant to deal with. However, this time a couple of minor requests were not handled; i asked for them to fix the oil change notification since i just had one and that notification still comes on which is just a minor annoyance. Also, my passenger seat (beige cloth) was filthy and even when they cleaned it, after me bringing it to their attention, there are still 2 stains on the seat. Little disappointed this time.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Truck Service Center
Dropped my truck off for service to fix a problem. They called me several times to let me know what the problem was, a plan - and backup plan!- to fix it, and an estimate on time and costs. Problem solved and back on the road right on time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
I purchased the Lincoln MKX
Fred was a wonder sales rep. My husband and I had a wonderful experience and would recommend Ford and Fred for great service.. Thank you, I am extremely happy with my decision. L. Axelrod
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Loretta! We appreciate your review and hope we can continue serving you for many years to come.
Great Dealership Great product line
I have been very happy with Hassett Ford from my purchase through three years of maintenance. The staff is attentive and works hard to earn a ranking of "Completely Satisfied". This is not typical of the service at most of the dealerships I have ever used. I had never been interested in Ford products prior to the purchase of my C-Max Energi and I am so impressed with the quality and design of this car. I also own a Prius and a Town and Country, but the C-Max Energi is by far my favorite car that I have ever driven (even beyond much more expensive models)and the C-Max Hybrid is the best I have ever rented. There is finally a hybrid that doesn't feel like a science project and I am pleased with Ford's plans to expand their electrified lineup. The staff and service at Hassett Ford is a worthy companion to these great cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always great service!
Staff is excellent and service personnel do not suggest things that are unnecessary repairs.I've been going to this dealership since I purchased my 2007 Ford Focus and over the yrs they've done a great job besides the free oil changes and the reward programs that can give you bucks back. Both my spouse and I have cars from this dealership and now they are running in mint condition. One at 95,000 miles and another at about 65,000 (an SUV). Key suggestion: when you make appointments get there very early to line up especially if you are going to wait. No appt well you take your chances b/c this place is very busy and we know why. Excellent work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
hasset ford
as always courteous and efficient! the work was performed as explained without surprise or drama!!!!!!!11
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Richard, we are happy you had a pleasant experience at our dealership. Again, we appreciate your recommendation of Hassett Ford Lincoln and we hope to be of service again in the future.