Reviews
excellent service
I brought my 2012 focus in for recalls without an appointment and they still had it done the same day. Will bring my car back to them every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A little misunderstanding
The only problem I had was that I said I was going to wait for the car to be done. But I was going to lunch with a friend and would be back right after lunch. When I arrived back after lunch, I was told the car wouldn't be ready until 4 or 4:30. I was told they misunderstood what I had said.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maintenance and recall
The staff was great as was the service. Everything was done on time and to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip
When I got there, the line of cars was blocking the first lane of Hempstead Turnpike. It was uncomfortable having cars and trucks blowing there horns at you for blocking the road. After about 10 minutes, we were able to move into the lot. However, I was happy to realize that I was still out within one hour even with the back-up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Philip! We hope to continue serving you for many years to come.
Hassett's Sales/ Service Dept. are the best
Service, as always, was great. The Sales Dept. is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2010 Mustang
Tim Coppola very professional and helpful during buying process from start to finish. 2010 Ford Mustang and with my Mazda trade-in.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great dealership
They were great ! Service was fast and friendly . waiting room was very clean with coffee, water and snacks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. It's great to hear that we could be of such help!
Great Service.
I find the Service Department At Hassett Ford to be exceptional. Everyone is very courteous and professional.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Dorothy! Thank you for your positive review. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
My truck
Very friendly very fast and didn not try to push anything that my truck didn't need
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. The staff at Hassett Ford Lincoln always strives to provide personable and excellent customer service. We greatly appreciate your business!
Great service; nicest staff
I have always been treated nicely at Hassett. Kudos to Alex Balzamo and Kim!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase