Reviews
Service
Have car for 3 years and service has always been very good
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership, Walter. We appreciate your positive review!
Fantastic buying experience
Everybody was very helpful and friendly- made me want to come back the next time I need to buy or lease a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Unpleasant Experience
I recently decided to buy a new SUBARU-So being that i live in WANTAGH i went to my local HASSETT SUBARU dealer.I had a very pleasant salesperson-MATT-and everything was going smoothly UNTIL i said i wanted to trade in my old car.Matt brought another employee named BILL to give me a price on my car.Bill took my keys and about 10 minutes later he returned.Matt went to take a call and BILL started to RANT and RAVE how my car had NO VALUE and to many miles.It was not what he said but HOW he said it.He was OBNOXIOUS,RUDE and just plain NASTY.I decided i could not buy a car at HASSETT,i would not deal with people like that.Its a shame not to buy locally and news does TRAVEL FAST-I will be sure to tell FAMILY,FRIENDS,Co-WORKERS,ETC.About my encounter at HASSETT.I will buy my SUBARU just not at HASSETT.......
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to leave us your honest feedback, Mary. We regret to hear you have had such an unpleasant experience shopping for a new vehicle. Please reach out to us at your earliest convenience so we can review the details of your particular situation so we can do our best to make this up to you, if we still can. We know we can always improve so we hope to speak with you soon.
EXCELLENT EXPERIENCE
From the moment I walked into the dealership until I drove out with my new 2016 Explorer. Craig was extremely helpful and knowledgeable, I would highly recommend him to family and friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our Staff work hard to ensure the quality of care we put into everything we do! At Hassett Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!
Service Review
I brought my 2014 Edge in for state inspection and routine service. This is the second time I have had my vehicle serviced at this facility and again pleased with the results. On this occasion I was surprised with the promptness of the service. When I arrived there was many cars in line ahead of me in the service entrance, only two car lengths remained before spilling back onto Sunrise Highway. After checking in and discussing my needs with the counter man I enjoyed a cup of coffee and was on my way home approximately an hour and fifteen minutes later. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback. If there is anything else we can do for you, please give us a call.
RecallSservice on 2014 Ford Escape
The service people at Hassett Ford were great and professional as always!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
They took care of my needs and informed me of a recall notice I didn't know about. Nice.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Thomas. We always strive to provide excellent service with a professional and caring staff here at our location. We greatly appreciate your business and thank you again for the review!
Great experiance in service
Service was friendly, professional. Gave updates on the car status. Very clean comfortable environment while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
2012 Ford Explorer. This is the Best service center around. Mike Slappay was outstanding!!! Best experience ever. He went above and beyond to diagnose and fix my car. Again outstanding job. Robert the rep I dealt with was great too. Thanks so much for hiring such quality employees. Will not go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Service on Ford Explorer
Service rep Juliana was very professional and helpful. She assisted me with obtaining a tire rebate and a rental car.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase