Reviews
Excellent Service Department
I was having a problem with my driver side door closing properly. The service department could not have been more helpful! I was able to drop off and pick up according to my schedule - and the problem was fixed perfectly. I was contacted before they started work - and as soon as they finished. The service department is fantastic and I would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Tracy. Feel free to stop by if you need any assistance in the future!
Great service, clean facility
Staff helpful and friendly. Repair covered under warranty. Very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leasee
We have been leasing Lincolns from Hassett for almost 30 years.The Leasing Department has always been wonderful and very attentive to us starting many years ago and continuing under Tim Coppolla! We keep coming back for several reasons. We love the Lincoln SUV! The performance is spectacular. The Service Department has been great for many years under the tutelage of Mark.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great services
Very good and pleasant. Alex from service department and his crew are great
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership! It's good to hear our team is living up to the promise of providing fantastic service to our customers.
So far so good
Love the MKZ hybrid. Joe was very patient and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Everything was great. Drop off was quick. Pick up was quick. Everyone was very nice, friendly and polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Brett, we are happy you had a pleasant experience at our dealership. If there is anything else we can do for you, please give us a call.
Excellent service
I brought my 2015 Explorer to Hassett to check on a broken part and for an inspection and oil change. The service I received was excellent. The staff were friendly and personable, the waiting room was comfortable, and they had me back on the road in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent
Love it! Everything went well. Car was ready. It was just as I wanted it. It was good job!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great experience, again!!
The level of customer service at Hassett Ford is great! Everyone is pleasant and even while waiting for our salesman, we were acknowledged often by others with friendly conversation. We first came here after Superstorm Sandy and the loss of both cars. Now, the lease was up for our Escape and due to some tough times, we were uncertain that we could lease again. However, our salesman John and the finance man Dan worked hard to help us secure a new car. They were both personable, understood us and did whatever they could to help! Notice I said "our" salesman... That's how we felt after Sandy working with "John D". His welcoming and friendly manner was refreshing and we will always return to him. Many thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Expectations fulfilled, once again
I have been your customer since May, 1978 and this is because you recognize me as a customer and treat me well. Your recent service to my 2012 Lincoln MKZ was handled promptly as promised, which is to say, as usual. I will see you this coming Thursday for routine scheduled maintenance on my 2014 MKZ.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Hilary! We're happy to help however possible. Again, we appreciate your recommendation of Hassett Ford Lincoln and we hope to be of service again in the future.