Reviews
John Fanuzzi was outstanding in every way as my salesman.
Subaru ae a great car, bu having someone like John Fanuzzi who truly cars and is someone you can trust and upon whom you can always rely...this is exceptional. John Fanuzzi is the finest person in sales and service I have ever known in my lifetime. I have purchased many cars, but John Fanuzzi is the best there is. Over the years I have referred many people to him, and he has taken care of each of them as though they were his own family. The is no better salesperson, there is no better person anywhere than John Fanuzzi. I have known and worked with him for over 12 years and he is the best there is. It has been an honor and privilege to know him...class, character, trustworthy, and committed to helping you with honesty, caring and kindness. He makes Hassett Subaru a special place. Go to him and tell him you read this, for he cares about people more than any salesman you will ever meet.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
false advertising
I saw a car with 41,000 miles online and I made an offer. I received a phone call from the dealer, saying that they can work to get the price I wanted. I went to the dealership the car had 60,250 miles on it. When I said something the guy said that I was getting a great deal still with the 20 thousand more miles. When you think of a weaselly car salesman he hits the nail on the head. I wouldn't recommend anyone to go there
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Mr.D,my name is Sal Rivela pre owned manager at Hassett.Iam sorry you feel that way,as you know we did not intend to mislead anyone or bait and switch anyone.I know what happened in this situation and so did you.You did call us and we did meet your price and you did leave us a deposit.I understand that the car did say it had 40,000 miles on it on the internet and then when you went home that night it showed 60k on your buyers order.You did call the next morning to tell us about this situation because we did not know ourselves that was the case.We did figure out what happened and it was our third party server who puts our cars on the internet for us and figured out that they pulled the mileage from when the car was here a year prior instead of the miles that was on it now.This was a clerical mistake on there part and we corrected it and supported that fact with a copy of the car fax to prove this.We also told you do same thing and you also checked the car fax on your own and saw that it was a mistake and was ok with it.Hassett at that point also saved you another $500 dollars for the mistake.At that point you were fine and happy and scheduled to pick up your car a couple of days later.We tried to contact you after you were scheduled to pick the car up on monday but could not reach you.On tuesday you called us to say you did not want the car.The car was prepared and inspected and cleaned and waiting for you on monday.I have no problem that you canceled the deal,thats fine,but we did not mislead anyone and we also fixed the mistake and made good on it and your were ok with all of it.We have won the President's Award 13 times in a row for customer sales and service.We try and make everyone happy as we can.Again iam sorry you feel that but by no means were we false advertising.thank you again ,Sal Rivela.
false advertising
I saw a car with 41,000 miles online and I made an offer. I received a phone call from the dealer, saying that they can work to get the price I wanted. I went to the dealership the car had 60,250 miles on it. When I said something the guy said that I was getting a great deal still with the 20 thousand more miles. When you think of a weaselly car salesman he hits the nail on the head. I wouldn't recommend anyone to go there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Mr D,My name is Sal Rivela pre owned manager at Hassett.Iam sorry you feel that way,as you know we did not intend to mislead anyone or bait and switch anyone.I know what happened in this situation and so did you.You did call us and we did meet your price and you did leave us a deposit.I understand that the car did say it had 40,000 mile on it on the internet and then when you went home that night it showed 60k on your buyers order.You did call the next morning to tell us about the situation because we did not know ourselves that was the case.We did figure out what happened and it was our third party server who puts our cars on the internet for us and figured out that they pulled the mileage from when the car was here a year prior instead of the miles that was on it now.This was a clerical mistake on there part and we corrected it and supported that fact with a copy of the car fax to prove this.We also told you the same thing and you also checked the car fax on your own and saw that it was a mistake and was ok with it.Hassett at that point also saved you another $500 dollars for the mistake.At that point you were fine and happy and scheduled to pick up your car a couple of days later.We tried to contact you after you were scheduled to pick the car up on monday but could not reach you.On tuesday you called us to say you did not want the car.The car was prepared and inspected and cleaned and waiting for you on monday.I have no problem that you canceled the deal,that's fine,but we did not mislead anyone and we also fixed the mistake and made good on it and you were ok with all of it.We have won the President's award 13 times in a row for customer sales and service.We try and make everyone happy as we can.Again i am sorry you feel that way,but by no means were we false advertising.Thank you again.Sal Rivela.
Would not buy a vehicle here
Ken did not get up from his desk to greet us or to show us out. He told an off-color joke, which was totally inappropriate in front of a woman. He was very lackadaisical-he seemed as if he didn't care whether we bought anything or not - just sat behind his desk like a king. If I'm spending 30 grand at your dealership, you should be treating ME like a king! We bought our vehicle from Levittown Ford and had an excellent experience. The parking is horrible at this place...you have to park along Sunrise Highway....there's no parking lot.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Wouldn't buy a car there
Ken acted like he didn't care if we bought a vehicle or not. He didn't even have the courtesy to get up from his desk when we came in or left. He told an off-color joke-totally inappropriate in front of a woman. We went to Levittown Ford and bought our vehicle there, where the salesman was courteous and professional and really seemed to appreciate our business.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Sorry that you found your experience at Hassett anything but professional. Ken has a huge following of very satisfied customers and is an asset to our truck department. I wish I was aware of your experience when you were at the dealership, I would have made every effort to insure you received the level of service that would make you feel confident in purchasing a truck from Hassett. – Lou Evans, GSM
Customer service is a guarantee
They treated me like a king, even though they knew I was only there for the date night promotion. They gassed & cleaned the MKZ for me. The sales person that took care of me was Scott. When I returned the MKZ, the manager, Sal, took care of me. Even at the end of the month, they dropped what they were doing just to take care of me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealer Rater.com
John Fanuzzi, the sales person I dealt with, was the most knowledgeable, honest, professional with a tremendous high level of integrity. It was a pleasure doing business with him & I will continue to do so. Keep up the good work.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hassett Review
Tom was very informative and made the whole process easy and hassle-free. We were able to come to a good price in a short amount of time. If you go to Hassett Ford, I highly recommend you ask for Tom.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Katherine, Shawna & Antoine Williams
They worked very hard to make sure we left with our new car. They gave Excellent service and was outstanding in their efforts and friendliness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John Fanuzzi
We leased a 2014 Fprd Explorer from John Fanuzzi. He was a pleasure to work with, and gave us an excellent price! We hate pushy, and he was far from that. I would recc him and his dealership to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car