Martin Nemer VW of Latham

I've been a Nemer customer for a few years with a couple of different cars and have found the service department be nothing but helpful and accommodating. My last visit had me fuming when I showed up, paperwork in hand from the sales rep (including service appointment time), to find that I wasn't in their service queue for the day. The service folks bent over backwards to get me in and my service completed in as quickly as possible. Previous visits have shown the service folks to be tireless in finding solutions to quirky electrical problems that have turned my our family's fleet (we currently have 3 different VWs on the road).

While all things have not been perfect when dealing with Nemer, anytime there was a problem it was dealt with immediately. I have never felt like I was brushed off. The staff has always been very friendly. The buying process was very cut and dry. My wife and I never felt like there was any funny business. Before we bought from Nemer, we were on track to buy from another dealer. We backed out because our dealings there felt "shaddy". None of those feelings were had at Nemer.

Fred in service is always pleasant and takes care of all of my car needs.Whenever I need an appointment, he always gets it taken care of for me and works around my crazy erratic schedule.

I had always bought Chevy's and was looking for a change. I have loved my VW's. My first was from Nemer and Josh was great. The buying atmosphere is relaxed, they know they have a great product and don't have to push it. I'm now on my 2nd Passat and have to say that I love the service. Repairs are reasonably priced and they REALLY fix the problem. I plan on driving VW's for my lifetime and my kids plan to as well. Thank you.

I was going back, expecting to purchase my car after lease, or possibly turn it in. They made me such a great offer for a new lease that I could not turn it down. I really enjoy my new Passat. The whole process was very easy; I paid nothing out of pocket, got a new car, and have lower payments than I did before or would have had I purchased. All good.

excellent parts & service departments in all of new york state

I have been to the other VW dealerships and they all were terrible, the mechanics did not know anything and made my car worse, sales was even worse! I went to Nemer once and they won me over, will always go to Nemer from now on and I would advise EVERYONE to do the same!!! Its like a big family over there! I wish I had originally bought my VW from there, but I was adopted into Nemer now :)

I felt the buying process was adequate but nothing special. I would have liked the service to be a little more personal whereas I felt like I was just another number.

I had done my homework on the internet and found the car I wanted. When we went to the dealership to test drive I ended up with a fair deal. The delivery went well. I did get a bit of run around when I asked to have a remote starter installed and it cost me more than it probably should have but it was done prior to my picking it up.

I was using a broker to shop for a used mini-van and the staff a Newer was very accommodating and not pushy at all in trying to get us to finacne and buy direct through them. Many other dealers I can not say the same about. They even gave my little girls ballons and let them sit in all the cars in the show room. I was ery impressed and would go back to nemer again.