Reviews
Great Service Rep and quality of work with upto date
Great Service Rep and quality of work with upto date videos and explanation of work performed
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was lied to.
I was lied to. I have a warranty issue that needed to be fixed. They refused to fix the warranty issue without an expensive diagnostic test. However, I was assured that I wouldn't have to pay for the diagnotic test if they determined that it was a warranty issue. It turned out to be a warranty issue but they decided that I needed to fix something else for $1200 before they would fix the warranty issue. I have a video of the diagnotic that I sent to the dealership I bought the car from. They agreed that I was being scammed. However, since they tricked me into signing something saying I agreed to pay for the dianostic I left with over $300 out of my pocket and a car that still didn't work. Go somewhere else. These guys are going to pull a bait and switch any way they can.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kyle was super helpful and attentive to my needs.
Kyle was super helpful and attentive to my needs. Great customer service that made my visit a pleasing experience
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was very good.
Service was very good. Efficient and thorough multi-point inspection. Clean service area. Pleasant staff.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We have worked with Shawn Rideout September 2024 buying a
We have worked with Shawn Rideout September 2024 buying a new vehicle and on May 28th 2025 we bought another new vehicle from Shawn. He is outstanding. Very honest and upfront with the price. Very easy to work with. No pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Service team is extremely helpful and friendly.
The Service team is extremely helpful and friendly. I appreciate the update to my phone when I left my car there.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service team at Grapevine Honda provided you with helpful and friendly assistance. Keeping you updated is important to us, so we're glad it made a difference in your experience!
easy to schedule, pleasant service rep, reasonable
easy to schedule, pleasant service rep, reasonable service time, nice waiting area, very good communication
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a positive experience with our team at Grapevine Honda! It's great to know the scheduling, service time, and communication met your expectations. Thank you for sharing this feedback!
Excellent service with high standard quality.
Excellent service with high standard quality. Jose Trevino did a wonderful job in providing good and professional service to customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Andy, we're delighted to hear that Jose provided you with excellent service at Grapevine Honda. Thank you for sharing your experience!
You can’t compare Christian to anyone else he takes care
You can’t compare Christian to anyone else he takes care of everybody that walks in your dealership as you’re the only one that’s there I will keep coming back because of him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Christian made such a positive impression during your visit to Grapevine Honda! It's wonderful knowing his exceptional service keeps you coming back. We look forward to seeing you again soon!
Service department provided prompt services and helpful.
Service department provided prompt services and helpful. Provided Uber service so that I didn’t have to wait while the work was being donedone.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharmina, we're delighted to hear that our service department at Grapevine Honda was prompt and accommodating. It's great to know the Uber service made your experience more convenient!