Reviews
Andrew my service representative and the mechanic were very professional, efficient and friendly. Excellent Service
Andrew my service representative and the mechanic were very professional, efficient and friendly. Excellent Service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Paul, thank you for sharing your great experience with Andrew and our team! We truly appreciate your business, and we hope to see you again at Grapevine Honda.
TRUST. Chris is trustworthy. I feel that Chris is honest with respect to what needs to be done. Previously I was bombarded with a whole bunch of things that need to be fixed. I was ready to go somewhere else.
TRUST. Chris is trustworthy. I feel that Chris is honest with respect to what needs to be done. Previously I was bombarded with a whole bunch of things that need to be fixed. I was ready to go somewhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Chris and our team at Grapevine Honda! Your feedback is appreciated, and we look forward to helping you again in the future!
There are multiple layers here. Chris Black did his job and I am happy with Chris. However, the service time is terrible. On my second service (i.e. on the following Saturday on July 18th, here are my inputs: 1) The appointment is at 7:20 AM. I noticed that my car was just parked in the back and was only brought inside at 8:00 AM. That is 40 minutes of idle times. I only received a text at around 8:45 AM for the inspections. My car was completed at around 9:50 AM. I think you can definitely better manage this. 2) The second item is that the recommendation that I received on July 11th is different from the one that I received on July 18th. For example, the one I received on July 18th recommends "Transmission Fluid" but the one on July 11th does not. This shows me that I cannot trust your recommendation or report.
Allen gave EXCELLENT services Kept us updated Love the waiting area Lots of available resources
Allen gave EXCELLENT services Kept us updated Love the waiting area Lots of available resources
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We're delighted to hear Allen provided excellent service and kept you informed throughout your visit. We're also glad you enjoyed our waiting area and amenities. We appreciate your support and look forward to serving you again!
Excellent customer service and advisor However took 1.45 minutes for an oil change even with an appointment
Excellent customer service and advisor However took 1.45 minutes for an oil change even with an appointment
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brenda, thank you for your feedback and for choosing Grapevine Honda! We're glad to hear you had a great experience with our customer service. We apologize for the delay and will work to improve our efficiency.
Service team is the best! Fast and professional! Thank you to all Honda Grapevine dealership
Service team is the best! Fast and professional! Thank you to all Honda Grapevine dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your support of Grapevine Honda! Delivering top-notch service is always our goal, and it's wonderful to know we earned your confidence. We look forward to seeing you again on your next visit!
I was in and out quickly. It was a fairly painless process for the oil change and inspection.
I was in and out quickly. It was a fairly painless process for the oil change and inspection.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review! So glad you were happy with your experience. Please reach out if you ever need anything going forward!
My service was scheduled as promised. Jon was my service writer and treated me with respect He checked to verify services planned, including a recall .Jon kept me updated and I was on my way at the time promised.. I felt valued and was welcomed back for the next scheduled service. I am pleased to be s Grapevine Honda family member.. I am proud to tell others about the great way Jon handled my service.
My service was scheduled as promised. Jon was my service writer and treated me with respect He checked to verify services planned, including a recall .Jon kept me updated and I was on my way at the time promised.. I felt valued and was welcomed back for the next scheduled service. I am pleased to be s Grapevine Honda family member.. I am proud to tell others about the great way Jon handled my service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We're delighted to hear Jon provided respectful, attentive service, kept you informed throughout your visit, and made sure everything was completed as promised. It means so much to know you felt valued as part of the Grapevine Honda family, and we truly appreciate your recommendation. We look forward to welcoming you back for your next service. Safe travels!
Always great service and knowledgeable staff. Jose Trevino was lovely and was awesome about updating me.
Always great service and knowledgeable staff. Jose Trevino was lovely and was awesome about updating me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear Jose and the team provided clear updates and stellar service! Thank you for choosing Grapevine Honda and for your feedback. Have a great day!
The service at Grapevine Honda has always been great, but the 2% credit card fee is disappointing. I wasn't told about it until I was ready to pay, and I don't remember being charged this fee on previous visits. For a large dealership, passing credit card processing fees on to customers feels cheap, especially when many other dealerships don't do it. Every dollar matters to customers too as you are trying to earn every pennies and customers are trying to save every pennies. this policy makes me consider going elsewhere for future oil changes. (I really hope you reconsider about the passing on credit card processing fee to customers because what if they use a credit card to make a down payment for a car finance, 2% of a down payment fee taken from a credit card a lot- eventually you will lose customers slow slowly. Bad business call)
The service at Grapevine Honda has always been great, but the 2% credit card fee is disappointing. I wasn't told about it until I was ready to pay, and I don't remember being charged this fee on previous visits. For a large dealership, passing credit card processing fees on to customers feels cheap, especially when many other dealerships don't do it. Every dollar matters to customers too as you are trying to earn every pennies and customers are trying to save every pennies. this policy makes me consider going elsewhere for future oil changes. (I really hope you reconsider about the passing on credit card processing fee to customers because what if they use a credit card to make a down payment for a car finance, 2% of a down payment fee taken from a credit card a lot- eventually you will lose customers slow slowly. Bad business call)
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to hear you've enjoyed our service in the past. We're sorry that the credit card fee was not communicated upfront, as we certainly don't want any surprises at checkout. Your concerns about this policy are valid, and it's something we will review internally. We'd love the chance to discuss this further with you. Please feel free to reach out at your convenience. Thanks, Cristian Ortega - Service Manager - [email protected]
I appreciate the honesty of my service advisor when I come for any issue I have.
I appreciate the honesty of my service advisor when I come for any issue I have.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We’re glad to hear you appreciate the honesty and transparency of your service advisor. Building trust through clear communication and straightforward recommendations is very important to us. We truly appreciate your confidence in our team and look forward to assisting you whenever your vehicle needs service.