Reviews
Always receive good service here and it’s always done quickly. Great area to sit and get work done also
Always receive good service here and it’s always done quickly. Great area to sit and get work done also
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Timely and efficient with the repairs we needed. Service department personnel were very knowledgeable and helpful.
Timely and efficient with the repairs we needed. Service department personnel were very knowledgeable and helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They provided timely and appropriate service on our vehicle. Will definitely continue to use them for our service needs
They provided timely and appropriate service on our vehicle. Will definitely continue to use them for our service needs
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service. Chris got my car taken care of and fully explained my car inspection.
Great customer service. Chris got my car taken care of and fully explained my car inspection.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the 5-star rating! Customer satisfaction is our top priority and it’s always great to hear when we’ve succeeded in our goal!
Kyle was wonderful and got my car ready in the time he promised. Would see him again.
Kyle was wonderful and got my car ready in the time he promised. Would see him again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ivana, we're so glad to hear Kyle made your experience such a positive one! Keeping customers informed and delivering on promised timelines are things we take seriously, and we're thrilled he took great care of you. We'll be sure to share your kind words with Kyle. We look forward to seeing you again!
Great service, always friendly and fast. I bring all of my cars here and they never disappoint.
Great service, always friendly and fast. I bring all of my cars here and they never disappoint.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're incredibly grateful for your continued trust in our team! Knowing you bring all of your vehicles to us and that we've consistently delivered friendly, fast service means the world to us. Thank you for your loyalty and support. We look forward to taking care of your vehicles for many years to come!
My service advisor Alan deserves 10 out of 10 gold stars. I had the most amazing experience with this dealership thank you for everything you did to help me. I will be returning to have all future service work done on my car, I will be buying my next car from Grapevine Honda. I cannot say thank you enough.!!
My service advisor Alan deserves 10 out of 10 gold stars. I had the most amazing experience with this dealership thank you for everything you did to help me. I will be returning to have all future service work done on my car, I will be buying my next car from Grapevine Honda. I cannot say thank you enough.!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your outstanding feedback about Alan and our team! We truly appreciate your business and look forward to serving you again at Grapevine Honda. We’ll see you next time!
We had an amazing experience buy 2 cars specially sales person Rebekah she was so nice
We had an amazing experience buy 2 cars specially sales person Rebekah she was so nice
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your glowing review! We are grateful for your kind words and are thrilled to have had the opportunity to serve you.
My purchasing experience at Grapevine Honda was great—the process was fast and easy, and the sales staff was very helpful. Unfortunately, my experience since purchasing the vehicle has been extremely frustrating. I purchased my car brand new Jan 10th 2026, and it has already been in the service department four times because the sensors randomly go off while I am driving. I have videos documenting the issue, but I have been told that unless the service department can recreate the problem themselves, they are unable to help me. The radio knob also fell off the same day I purchased the car, and it still has not been fixed. A brand-new vehicle should work properly, but mine has had problems since the day I bought it. I contacted Honda corporate and was told they are helping, but so far, nothing has been resolved. Because of these ongoing issues, I have missed work and spent thousands of dollars on a rental car. This is costing me money that I should not have to pay for a problem with a brand-new Honda. My advice to anyone purchasing a vehicle is to look beyond the sales experience and research the service department as well. The salespeople may be great, but what happens when your vehicle has a difficult issue? How well will the service department handle it—and will anyone truly care?
My purchasing experience at Grapevine Honda was great—the process was fast and easy, and the sales staff was very helpful. Unfortunately, my experience since purchasing the vehicle has been extremely frustrating. I purchased my car brand new Jan 10th 2026, and it has already been in the service department four times because the sensors randomly go off while I am driving. I have videos documenting the issue, but I have been told that unless the service department can recreate the problem themselves, they are unable to help me. The radio knob also fell off the same day I purchased the car, and it still has not been fixed. A brand-new vehicle should work properly, but mine has had problems since the day I bought it. I contacted Honda corporate and was told they are helping, but so far, nothing has been resolved. Because of these ongoing issues, I have missed work and spent thousands of dollars on a rental car. This is costing me money that I should not have to pay for a problem with a brand-new Honda. My advice to anyone purchasing a vehicle is to look beyond the sales experience and research the service department as well. The salespeople may be great, but what happens when your vehicle has a difficult issue? How well will the service department handle it—and will anyone truly care?
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Shannon, thank you for taking the time to share your feedback. We're pleased to hear that your purchasing experience with our sales team was fast, easy, and helpful. We understand how important it is for a new vehicle to perform as expected, and we recognize your concerns regarding the recurring sensor issues, the radio knob repair, and the time you've spent working to address these matters. We also understand the importance of receiving timely support when a vehicle concern is difficult to duplicate during diagnosis. Your experience after the sale is just as important as the purchase itself, and we value the feedback you've provided regarding your interactions with our service department. Please reach out to us directly so we can learn more about your experience and discuss your concerns further. We would appreciate the opportunity to connect with you. Cristian Ortega - Service Manager - [email protected]
Busy dealership with every personnel paying attention to the car buying/ customer service process. Good team.
Busy dealership with every personnel paying attention to the car buying/ customer service process. Good team.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Jagdeep, thank you for sharing your feedback about our attentive team. We want to ensure you're taken care of regardless of how crazy it gets! Your review is much appreciated, and we're here when you need us next at Grapevine Honda.