Grapevine Honda

Great service and very professional technicians. Wait time was minimal and waiting area was comfortable but could use a few electrical outlets for chargers.

Got there for my appointment and was welcomed in quickly and told what would be done and how long it would take. Everything was right on time. Great time. Lobby was clean and drinks were fresh. Thank you again for the great experience.

Fast and easy service as always. Always get good customer service with my service advisor Kyle.

Went in for an oil change recently and Kyle was great. The service was quick and the waiting area was nice.

Kyle did an amazing job at helping me and making sure I got a good deal. If I were to ever come back to Grapevine Honda for servicing, I would ask for his help as he was more than welcoming and helpful!

Lee was fantastic! I went in to get my car serviced at 3:30 on a Saturday and was out by 5. They were able to get my oil change, tire rotation, and take care of my Recall. The waiting environment was super relaxing and I enjoyed the complimentary water and coffee. I do wish they were able to get my emissions inspection done, but that was an oversight on my part.

I always bring my Honda here because the service is always top notch! Kyle was great!

Service manager Kyle Guyette is very considerate of each customers time. He keeps you informed on progress of repairs.

Overall fare experience but as soon as i moved from personal payment to insurance, the fix took almost 1 wk more than initial estimate

It is with big disappointment that I have to share this review. I had called about a VW Pink Beetle as early as 11AM and had been talking with Tim (a very kind and sweet person). He had me on video to look at this car and right then I said I’d buy it, no hesitation. I was sent the iPacket and “pencil numbers” and talked about warranty and all. Financing was already secured for a different vehicle, all that had to be done was switch VINs on the loan document. While my husband was on the phone with the bank, Tim lets me know that the keys were taken from him by the manager for a test drive for someone else. I immediately put in an application for financing through the dealership and kept Tim in the loop the entire time to try and get the keys back. While someone else was on a test drive, the application was in and supposedly pushed and of course approved. At approximately 3:30PM I get a call from the business office at Grapevine Honda, the 2017 VW #PinkBeetle was sold, claiming they went under contract before me with the nerve to ask if I had another car in mind. What an underhanded and dirty business that was. No integrity and no honor within that dealership and especially the manager to do that. I later sent a message to Tim wishing him luck there, her is a young and happy guy that has no business amongst a disgusting way of doing business. This dealership places the sale over the customer.