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Matthews GM Center

(357 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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Paul is the best salesman we’ve dealt with, and is why we

Paul is the best salesman we’ve dealt with, and is why we keep coming back to Matthews

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

This is my 3rd time using Matthew’s and John Quick.

This is my 3rd time using Matthew’s and John Quick. My husband has had even more interactions. John is and always will be our go to guy! He’s honest, real and genuine. Always a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jamie- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

Paul and the support team at Matthews did a great job in

Paul and the support team at Matthews did a great job in helping us get our new GMC Denali. The transactions went flawlessly and quickly. Shout out to all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

Fred was very professional and personable and got me

Fred was very professional and personable and got me checked in quickly. He made sure that what I came in for was in the service notes. Very easy and quick. I thought that the things that were on the service list would take a while but I was in and out very quickly. Thank you for a job well done all around…from beginning to end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Suzie- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

First time having my car serviced here!

First time having my car serviced here! Was told they were running behind as I arrived, but I waited not even 48 minutes total. Andy was very helpful from beginning to end of my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

Timely and professional service.

Timely and professional service. Listened to we had to say and acted accordingly. Very good experieence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

I was very pleased with the buying experience at

I was very pleased with the buying experience at Matthews. John Quick was very helpful in finding the exact car we were shopping for. This is the 3rd car we got from John and all 3 experiences went extremely smooth. John walked us thru all the features and benefits of every vehicle we purchased. Adam Crawford went the extra mile making sure we were completely satisfied with the vehicle. We plan on buying all future vehicles from Matthews!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Shawn-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

I had the service department do some work on my vehicle

I had the service department do some work on my vehicle and they did a great job. truck was as clean as when I dropped it off. They are very helpful and they get the job done in a short amount of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

Mr. Fred Hobarth went above and beyond , even came in on

Mr. Fred Hobarth went above and beyond , even came in on his day off to get our service contract started. He kept me informed almost daily, which I was extremely grateful for. He quoted me a price and when the job was finished he stuck to his promise that it wouldn't be more than what was budgeted. I couldn't say Thank him enough for all his team did to get the tranny in and the truck up and running once again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

I was very pleased with my buying experience at Matthews.

I was very pleased with my buying experience at Matthews. Paul was great to work with - friendly, professional and worked hard to find he right vehicle for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for choosing Matthews GMC for your new vehicle! We're delighted to hear about your positive experience with Paul. We appreciate your kind words and look forward to serving you again in the future.