Matthews GM Center

This purchase turned out to be much more difficult than expected. Adam and his team really did well but GM Caddie folks really didn’t do the job I expected. We (Adam and me) built the vehicle I wanted early in the fall of 2024. GM simply was not building the vehicle we ordered so we had to submit another order for a vehicle without the 24” wheels and without the Premium Platinum Package and downgrade the vehicle design to Platinum Package. This change got GM to accept the order but they (GM) didn’t make delivery until April of 2025 which was almost 4months later than I anticipated. When the vehicle finally arrived at Matthews there were a couple of internal financial matters that were miss handled within Matthews but Adam did his best to correct those errors and the vehicle was finally delivered to my “”handicapped assessable contractor “ where it is undergoing necessary mods. THE WHOLE PROCESS TOOK MUCH TOO LONG AND I SPENT TOO MUCH TIME ON THE PHONE!! I also had a significant amount of money tied up for too long until the vehicle actually went to the “handicapped assessable company

Very friendly and knowledgeable dealership. I would recommend them to anyone who is looking for a vehicle

Service dept was very helpful and resolved issue we had with mirror on our xt4

They did not call to keep me updated about my service and I am still waiting to hear regarding a part they had to order and its been several weeks since my vehicle was there. A mechanic did go with me regarding one of the issues I was having but they couldn't find it. During the drive the mechanic did hear the noise and took my vehicle back in and it was then I was told I needed a part ordered.

Got totally ripped off and they lied too they did work I didn’t approve of and was forced to pay. I was told over the phone vehicles need one coil and one spark plug they replaced all four spark plugs without my permission and then I was forced to pay for it during time of pick up. Also had a battery installed a week later. After the installation of the battery, my caution, hazard lights do not work anymore, the coil and a spark plug and the vehicle started misfiring then when I spoke to the mechanic, he explained it is a very common issue, but is not under warranty even though my vehicle only has 53,000 miles on it. I will never return or recommend your dealership to anyone ever. Repairs department is unreliable and untrustworthy. If you would like to contact me about my awful experience you may contact me at 516-732-2327 my name is Miguel. By the way, I have 25 years in the auto mechanic business and I really feel that the service technicians really took advantage of me and lied to me so I have no trust in them and I have no trust for your dealership.

Matthews resolved the transport damage to the Denali rapidly and effectively. No issues at all.

It was fast and cheap. And friendly that's where I picked Matthews for all my cars the end

Service is always a good experience. Prompt and courteous. They keep you informed throughout the process.

Great service every time nice friendly staff never a long wait to get in n out….

I have always had fantastic service and feel very well taken care of which is why this will always be my number one choice!