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Matthews GM Center

(357 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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Best in person buying experience.

Best in person buying experience. The sales team is dedicated to getting you in the best vehicle possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

This was our first experience with Matthews and it won't

This was our first experience with Matthews and it won't be our last! We love the staff, especially Bob Gaeta, Joe Polakovich, and Ted O'connor. We had a Hassell free experience!!! The dealership was beautiful and clean. We love our new 2023 Yukon SLT!!! Thank you, Matthews!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Sales department was wonderful to work with.

Sales department was wonderful to work with. Very responsive and gave a great overview of the vehicles features before we left the lot. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Perfect!

Perfect! No issue’s whatsoever. I’ll be back for my next service need. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Have used Matthews for many years for my car maintenance.

Have used Matthews for many years for my car maintenance. It is easy getting appointments, the work is done quickly and explained understandably, and it’s nice to get a coupon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Followed through with what was asked of him in a timely

Followed through with what was asked of him in a timely manner. Will return again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Fair pricing, great staff, I'm a return buyer and will

Fair pricing, great staff, I'm a return buyer and will make future purchases there as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business, Mike!

Scott was very friendly and accommodating.

Scott was very friendly and accommodating. He promptly called when my car was ready and it was a lot sooner than I expected!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Service was excellent they made a appointment to get the

Service was excellent they made a appointment to get the oil leak they found and

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and your business!

The service department was very courteous and efficient.

The service department was very courteous and efficient. They checked out every concern I asked them to in a timely manor. The service we receive is always excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a great experience with Rob! Thank you for your business!