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Matthews GM Center

(358 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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Paul was professional, accommodating and attentive!

Paul was professional, accommodating and attentive! We are very happy with the service. Great job!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi-Thank you for the 5 Star Review and your business!

Great customer service!

Great customer service! Employees are very helpful and easy to communicate with. They are very professional

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Paul- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

1st maintenance was completed on my 2024 Terrain with

1st maintenance was completed on my 2024 Terrain with many thanks. I was informed that my Terrain had locking lug nuts and the key was missing so a tire rotation could not be done. I was unaware that my Terrain had locking lug nuts, so I was very appreciative to learn this.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Joan- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

I have been getting service at the Matthews GMC Center

I have been getting service at the Matthews GMC Center and the guys are great. Have recommended them to many of my friends. Would not go any place else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Danelli- Thank you for the 5 Star Review and your business!

I needed an inspection because I was 2 months over and

I needed an inspection because I was 2 months over and they took me in when I did not have an appointment. I also asked for an oil change and tier rotation and they worked that in also.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Thanks Andy.

Thanks Andy. See you in a few months. Oil, filter, wiper fluid, clean inside and out.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hi Steven- We’re so glad to hear you had a great experience with Andy! Thank you for your business and the great review!

Some of the kindest people I have come into contact with

Some of the kindest people I have come into contact with in the car industry. Constant communication and explained everything perfectly. Will definitely be coming back for service and will come back when I need a car upgrade!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the 5 Star Review and your business!

Service department took everything.

Service department took everything. From servicing the car to contacting the insurance company. The whole process was easy, the service department took care of everything.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Fast, accurate, efficient, friendly - I was in and out

Fast, accurate, efficient, friendly - I was in and out and got a free car wash. They are the best.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

Very friendly felt comfortable.

Very friendly felt comfortable. Every question I asked, Cole Lewis answered quickly. Adam and Cole did a lot to get me into my new GMC truck. Very happy with the way the whole dealership treated myself and my wife. I would not hesitate to purchase another vehicle from this dealership in the future. I will recommend this dealership to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi- We’re so glad to hear you had a great experience with Adam and Cole! Thank you for your business and the great review!