Reviews
We took our equinox in for an oil change and tire
We took our equinox in for an oil change and tire rotation, we were very impressed with our service tech. Austin will be a wonderful asset to matthews. I went in for an oil change and came out with a new cabin filter as well as being notified about our air filter needing change. The care and concern was much appreciated. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Matthews and the great review!
Great service and friendly staff.
Great service and friendly staff..work is always done efficiently and the coffee is always fresh
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and the great review!
I am very happy with Matthew's Service Center in Vestal,
I am very happy with Matthew's Service Center in Vestal, NY. They are very friendly and courteous and keep the customer informed on their service. Great people to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Matthews to service your vehicle! We appreciate your business and the perfect review!
I took my car in for a New York State inspection.
I took my car in for a New York State inspection. Matthew had it inspected in about 45 minutes very courteous, service, and very fast highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear you had a great experience with our Service Department! Thank you for your business and the great review!
I am very pleased with all the service done to my XT5 and
I am very pleased with all the service done to my XT5 and ,also, the courteous manner we were treated by the all the personnel at Matthews!! Very pleasant experience!! Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sharon- We're so glad to hear you had a great experience with our Service Department! We appreciate your business and the great review!
The first time I brought my 2017 Escalade in a couple
The first time I brought my 2017 Escalade in a couple years ago for tire rotation and oil change, my tires were not rotated despite them saying they were.. I marked the tires so I knew whether or not they had been rotated. Most recently, I was in again for a tire rotation and oil change, and while that service was completed, the service guy told me a couple things were broken and I would notice grease in my driveway and the suspension would feel off. Now, these are two things I had not noticed at all prior to my service appointment that day. Now I have grease spots in my driveway that were not there prior to my appointment. Needless to say, we will not be back. Apparently these maintenance people cannot be trusted. 😞
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Carl- We're sorry to hear that your experience with us wasn't a good one. Your business is important to us and we've reached out to Service Manager. Mike Ryder who will be in touch in an effort to resolve matters.
i was happy/pleased,with all aspectsof our transaction.
i was happy/pleased,with all aspectsof our transaction.Ted guided and advised us very professionally
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear you had a great experience with Ted! Thank you for your business and the great review!
Everything went smoothly.
Everything went smoothly. They gave us a loaner car and informed us of what they did and what they are going to do in the future. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear you had a great experience with our Team! We truly appreciate your business and the great review!
The personal service I receive from Matthews is why we
The personal service I receive from Matthews is why we continue to purchase cars from them Bill Scheider owner Chopyak-Scheider Funeral Home
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued business, Bill! We truly appreciate your kind words!
the service department was very helpfull and right on
the service department was very helpfull and right on time and everyone at matthews was very nice to us
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Rick- We're so glad to hear you had a great experience with our Service Department. We truly appreciate your business and the great review!