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Matthews GM Center

(358 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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Matthews service has always provided me with great

Matthews service has always provided me with great service advice with very dependable service. I have had no issues. Matthews has serviced my truck since I purchased it there in 2017. 144,000 + and still going strong. Great service and great vehicle! If I need a service or a new truck, Matthews has my devotion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

I was taken care of right away and was shown to the

I was taken care of right away and was shown to the waiting area, which had a TV and refreshments . The staff is very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Best in person buying experience.

Best in person buying experience. The sales team is dedicated to getting you in the best vehicle possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Rob in service is very accommodating.

Rob in service is very accommodating. He always finds away to get projects done quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Fred was very kind to fit my service in when I

Fred was very kind to fit my service in when I inadvertently forgot my morning appointment. Everyone was very courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

John Quick in Sales does a fantastic job.

John Quick in Sales does a fantastic job. He is personable and asked all the right questions to help me find the vehicle and payment that worked best for me. John goes above and beyond to make sure you leave completely satisfied with your experience! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Fred H.

Fred H. Went above and beyond to help with the repairs on my car and I am very grateful to him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

This was our first experience with Matthews and it won't

This was our first experience with Matthews and it won't be our last! We love the staff, especially Bob Gaeta, Joe Polakovich, and Ted O'connor. We had a Hassell free experience!!! The dealership was beautiful and clean. We love our new 2023 Yukon SLT!!! Thank you, Matthews!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Sales department was wonderful to work with.

Sales department was wonderful to work with. Very responsive and gave a great overview of the vehicles features before we left the lot. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!

Perfect!

Perfect! No issue’s whatsoever. I’ll be back for my next service need. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're catching up on reviews and want to thank you for yours! We truly appreciate your business!