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Matthews GM Center

(359 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (607) 235-5633 (607) 235-5633
Used (607) 235-5503 (607) 235-5503
Service (607) 235-5489 (607) 235-5489

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews GM Center from DealerRater.

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Had an appointment on a Monday but vehicle died on

Had an appointment on a Monday but vehicle died on previous Tuesday so I had it towed in. They had it repaired by Thursday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear your vehicle died, Steve! We're happy to hear that our Team was able to get you back on the road quickly!

The service department was very courteous and efficient.

The service department was very courteous and efficient. They checked out every concern I asked them to in a timely manor. The service we receive is always excellent.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had a great experience with Rob! Thank you for your business!

Jim always delivers a great customer experience.

Jim always delivers a great customer experience. Jim is a ROCK STAR! Keep up the great job.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Jim delivered a great experience! We truly appreciate your business and the great review!

They do an outstanding job!

They do an outstanding job! Everytime!!. They always answer all our questions and exceed expectations

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review and your business!

Great Experience, Great people, best in the business

Great Experience, Great people, best in the business period!!!!!! Would not buy anywhere else. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience at the dealership . Bob Gaeta General Manager

The Matthews GM Service Team was fantastic!

The Matthews GM Service Team was fantastic! They found a way to work in our emergency repair even though they were swamped. Thank you very much!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share you experience at the dealership .. Bob Gaeta General Manager

Prompt service Personal touch Great communication

Prompt service Personal touch Great communication Clean facility Nice staff Easy to drop off and pick up

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Job was done in the time they said.

Job was done in the time they said. The driver that took me to lunch was on time picking me up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

Excellent customer service, repeat customer, very happy,

Excellent customer service, repeat customer, very happy, Tim Cseledy is great to work with, all good!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to review your experience at Matthews! Have a great day!

Always kind and explains everything.

Always kind and explains everything. Always in contact with customers and keeping them updated. Flexible when needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!