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MINI of Towson

(1,551 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2024 state dealer award
View 13 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (877) 839-5966 (877) 839-5966
Used (877) 739-9063 (877) 739-9063
Service (877) 739-9618 (877) 739-9618

Reviews

(1,551 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MINI of Towson from DealerRater.

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Always awesome!

It sounds odd, but I always look forward to coming in for service at MINI of Baltimore County. Yoni goes out of his way answer any questions that I might have, researches my various oddball questions and looks after my best interests. I've never had that at any other dealership. Not even close.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Customer Service at Mini of Baltimore

We're a two Mini family! I've been a customer for 12 years and would never drive anything else. All calls are handled immediately and we've know the employees so well, they feel like family! I have never had an unpleasant experience with Mini or any of the employees. We love our cars and we love the staff!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Quality of repair 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Best customer service

Staff at Mini of Baltimore is very knowledgable and happy to assist and asnswer all your concerns. They take good care of you and your Mini. They addressed many issues with my Mini which I was not aware of and took care of all My Mini. Its rides like a champ now. Service was very fast and they provided new loaner car while my car was in service. I highly recommend Mini of Baltimore to all local Mini owners.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Yoni is the Best!

I love taking my car to MINI of Baltimore! Yoni Baron is like a part of the family.........love working with him and wouldn't want to go anywhere else! He's funny, kind, and just an overall awesome guy to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you for the five-star review, Brenda! We appreciate your feedback, and it's great to know that Yoni is doing a great job. Please reach out to us if you need anything else. We are always happy to help!

Thanks a million Yoni!

This is by far one of the most convenient, friendliest and most knowledgeable service centers that I've ever come across. Yoni Baron is always awesome at making sure you get a very quick appointment and he always explains your service very thoroughly. You can you really tell that Yoni truly cares about his clients, but the service center really cares as well. I feel really lucky to have come across this dealership! Thanks again Yoni, it's always a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the high praise! We're thrilled that you are impressed by Yoni and the rest of our service team. It's our pleasure to ensure that you and your vehicle are taken care of when you visit us. We hope to see you again in the future.

Best service anywhere

Mini of Baltimore is by far the best service experience I've had as a car owner. The staff is always courteous and goes out of the way to make you comfortable. I brought my daughter this time as she was off of school. Allen made sure that she was taken care of and had activities to keep busy. I highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thank you, Allen, for taking the time to write an outstanding review. We are beyond ecstatic to hear you felt comfortable with the process. We greatly appreciate your high recommendation and loyalty.

Super friendly

I’ve had to MINIs serviced here for years. Too many trips than I care to recall. Yoni has always been a pleasure to deal with. Even when bearing bad news.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thanks for the awesome review! We are so happy to know that Yoni has consistently been providing you with the best service we have to offer. We are always here for you and always look forward to assisting you when needed.

Service Makes The Dealership

I have owned several different vehicles, with wide range of experiences with service departments. It is the service department at Mini Of Townson that sold me on the brand from day one. My Service Advisor, Alan Rolocut make me feel like I am the only customer that he has. I feel like he cares as much about the service of my vehicle as I do. What I realize is that he probably makes all the customers feel this way. A service technician can either make or break a dealership, no doubt in mind Alan makes Mini of Towson the dealership of choice for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Sam, thank you for taking the time to share your experience with us! We're glad that you are impressed by Alan's customer service, and we hope to continue to serve you for many service visits to come.

Always amazing.

To visit this dealer is always a great experience. Everyone makes me feel very welcome with their professionalism and warmth. It's a real pleasure to work with them all. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Les- We greatly appreciate your positive feedback about your experience. Thank you for your wonderful five-star review.

Service Dept/Yoni

Jonathan Baron(Yoni) is amazing...he is polite, considerate and genuinely cares...he kept me updated and helped carry my bags to my car!!! He held the door open for me- what a gentlemen!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive review with us! We are so glad to hear that Yoni offered you five-star service during your visit. We look forward to working with you again in the future!