Reviews
Service / Yoni was above and beyond expectations
I am extremely appreciative of having found this MINI dealership as their service has been above and beyond anything I have experienced with other MINI dealerships. Yoni has been the face of this amazing service and is truly here for the customer and ensuring they have a wonderful experience. Thank you so much Yoni and thank you MINI of Towson for supporting this environment/experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi PepperWhiteMini, Thank you for the great review! We are happy to hear Yoni and our team has provided you with above and beyond service! We are so glad to know your experience was wonderful. It was a pleasure working with you. We hope to see you again in the future!
Done before rush hour
Took my wife's MINI to diagnose a bad tire - was in and out within 2 hours. Yoni was very courteous and informative, and Alison was very friendly. Worked with Allen in the past and he also is good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, responsive & professional service
Allen Rolocut consistently provides me with friendly, responsive & professional service. I can always count on experiencing a positive, informative interaction and excellent customer service whenever I take my vehicle to Allen at MINI of Baltimore County!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to learn that you received friendly, responsive, and professional service from Allen and the rest of our team. We appreciate your feedback, and we hope to serve you again in the future.
the little things that matter
Over the years I have owned my mini cooperS Alan Rolocut has maintained an ongoing stewardship with regard to the service and upkeep of my car . He has fostered a feeling of confidence in me that my best interests are topmost in his list of priorities.For example when I pick up my car from either a routine check up or a particular service matter I m aware of many small details that are attended too like resetting the clock and making sure the car is completely safe and road worthy Its not always fun to get a repair bill but I always get the sense that nothing was superfluous or “padded” I would reccomend Mini cooper Towson to anyone without reservation
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your comments. Our team always wants to make sure that our customers find an efficient service for vehicles. We appreciate your business with us and invite you to come back!
Service Allan
Allan Is fantastic Allan always greats me with with a smile when I bring my car into Mini of Baltimore. He is very knowledgeable and explains everything in detail when my car is serviced.if necessary Allan will get a loaner car for me. Have bought 2 Mini Coopers from this dealship. All have been fantastic. Allan, Jeff and team. Thanks Dr. Ravitz
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your comments. We are so thrilled to hear that Alan was able to help you out and make sure you were well informed. Our team always want to make sure that our customers have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back
Outstanding
This is the only dealership that I completely trust. Yoni is an outstanding service advisor. Everyone is always very friendly and helpful. Yoni always does a good job of keeping me in the know of what is going on and lets me know the cost.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review and rating! We appreciate your kind words and to know that Yoni was an outstanding Service Advisor and that the rest of our staff was friendly and helpful!! We appreciate your business and hope that you will continue to visit us in the future! Have a great day!
Awesome service
They are always friendly and helpful! They are helpful and listen to your needs. They make your wait comfortable. They keep you updated the entire time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mmoller2291, Thank you for sharing your wonderful review. It's great to hear our team was friendly and helpful with your needs. We always want to make sure our guests are up to date on their vehicle service. It was great working with you. Come back and see us again soon!
Vehicle Service and Sales
I had my mini serviced yesterday and as always had the pleasure of seeing Yoni Baron. He’s one of the reasons I continue to have my car serviced there because I know I will receive excellent and competent service and if necessary wait in the pleasant environment of this dealership. I might add they’re dog friendly and sometimes my dog goes with me. While waiting for my car I took time to explore switching my mini out for a new one. Jeff Testerman took time to explain the process and provide figures. He, along with the gentleman that evaluated my car for trade in, was pleasant and through. I have recommended this dealership to friends and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jackie, thank you so much for taking the time to leave us a positive review and rating! We appreciate your feedback and are glad to know that you are a loyal customer! Also, we are glad that our Service Department did a great job especially Yoni who is one of the reasons why you continue to visit us. We are happy you were able to speak to Jeff about options for the future! We hope that you will continue to visit us! Have an amazing day!
Always an excellent experience!!
Caring people that always make me feel that I am the only client they have. I was in for service. Yoni kept me informed as to what was going on and approximate time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a five-star rating and great review! We are so happy to know that our staff was so caring during your visit and that Yoni in our Service Department was informative and helpful! We value our customers and hope that you will come back and visit us soon. Have a good day!
Great Service Team
Allen and the team of technicians did a great job of both diagnosis and repair of my 2011 Mini Clubman. A loaner was graciously offered since the duration of work required was somewhat lengthy. This was quick and seamless trip. Thanks to all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rj, It was not a problem! We enjoyed working with you and making sure the process was seamless as possible.