Reviews
AN EXCELLENT REPRESENTATIVE OF MINI DEALERSHIP
Allen Rolocut is the BEST- he is kind, attentive , professional, knowledgeable. I depend on him for the truth in keeping my Mini in excellent working/running , condition .Thank you Allen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the excellent review. We appreciate the kind words and we're glad to hear everything has gone so well with Allen. We look forward to seeing you again!
oil change
Service department is top notch and Allen Rolocut is amazing!! I would never go anywhere else to have my Mini taken care of. Always happy with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're happy to hear you've consistently received great service from Allen. We appreciate the five stars and we look forward to working with you again!
yearly check up!
Great service. Very kind and attentive staff. I arrived late due to traffic, but that was not a problem. Thanks Jonathan Baron for the great yearly checkup!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review and recommendation! We look forward to passing on your compliments to our staff. Please reach out to us if you need anything else. We are always happy to help.
My service experience
Yoni Baron is the man and I love dealing with him when I have to bring my car in service. I feel I can trust what he tells me about my car. His customer service skills and knowledge are outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding review. We are ecstatic Yoni gives you an incredible experience every time. We greatly appreciate your positive feedback and look forward to seeing you in the future.
Excellent service from Yanni Baron
Yoni helps keep my car safe and in great condition! He is kind, responsive, trustworthy and very knowledgeable! Thank you! Very satisfied customer, Dawn K
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive review! We're glad that you trust Yoni with your vehicle. We look forward to serving you again in the future.
Exceptional Service!
I absolutely love the service here! After buying my Mini in Annapolis, I never thought I’d be excited to get it serviced. I found Allen at Baltimore Mini and this has been my go to guy ever since! I’ve never had anything short of exceptional service. If I have any issue I can pick up the phone and get an appointment right away. That’s wonderful because it’s usually a last minute call. I have the Priority One service plan and it has been worth every penny. Allen puts me in a gorgeous loaner as to not disrupt my day and I’m on my way while getting to trial some of the new Minis that catch my eye. Everyone here goes above and beyond to make sure it’s a good experience and I get the most out of the service plan. My favorite is picking up my car and knowing it has been washed, vacuumed, and looked over top to bottom... they even change my wiper blades when they are streaking. Love this place—it’s the only place I fully trust checking over my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ashley, Thank you for sharing your comments. We are so thrilled to hear that our team was able to help you out and make sure your service with us is always up to par. Our team always wants to make sure that our customers have a very enjoyable and hassle-free experience. We appreciate your business with us and invite you to come back!
The only reason....
...I drive from Delaware to get my Mini Countryman serviced at MINI of Baltimore County is the personal service I receive from the service staff....Yoni Baron in particular. He cultivates relationships with his customers and takes the time to answer any and all questions posed. Yoni is professional, knowledgeable, trustworthy and courteous at all times. He takes the time to explain what services are needed, and why....as well as reviewing the services performed at the end of the visit. Each customer is made to feel important and valued. Thank you, Yoni!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oustanding service for a first time mini cooper owner
The team provides outstanding service, customer friendly and fair prices. My liaison Yoni is outstanding - he explains the charges, clarifies the purpose of the work needed so that I am informed, owner. Thanks, Thanks !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Service dept
We choose to drive from Annapolis to get our Mini Cooper S serviced. We appreciate the professional, capable and friendly service. Specifically, Yoni Baron goes out of his way to make sure our visit is the best possible experience. He values our time, paperwork complete, loaner available and ready, questions answered if needed. He explains what work was accomplish taking as much time as needed and never in a rush. The dealership is clean, convenient and efficient. Well worth the drive to always receive a consistent and professional experience. Jim
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great
Maintenance is easy to schedule with no to minimal wait time. Everyone is knowledgeable and pleasant. It is a pleasure to walk into the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair