Reviews
Excellent customer sensitivity.
Excellent customer sensitivity. The service department is absolutely aware financial and economic challenges we all face.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Service Experience Mini of Baltimore Auto Nation
Allen Rolocut Service Advisor,Professional,Courteous, and very competent?Our overall Service Experience on a scale of 1-5 was a 5 plus!!! Thank you Allen Rolocut and all the Professional Staff at Auto Nation ?Mini of Baltimore ,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I brought my mini to the shop because the check engine
I brought my mini to the shop because the check engine light came on and then off again several times. Allen kept me up to date the whole time and lent me a vehicle while mine was in the shop. He also worked with the warranty company to reduce significantly the cost of the work. I really appreciated all the work that Allen put into helping me get my mini fixed. Thank you Allen
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I brought my Mini in because I had a check engine light
I brought my Mini in because I had a check engine light on. Alan was great as usual. He kept me up to date the whole time. He also worked with my warranty company who ended up paying a majority of the bill. I also got my oil changed and tires rotated. Alan also took the time to explain all of the work that had been completed. As long as Alan is there, I would never consider taking my Roadster anywhere else. Thanks Alan!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
MINI of Towson Mar 8, 2023 georlach I brought my Mini in because I had a check engine light on. Allen was great as usual. He kept me up to date the whole time. He also worked with my warranty company who ended up paying a majority of the bill. I also got my oil changed and tires rotated. Allen also took the time to explain all of the work that had been completed. As long as Alan is there, I would never consider taking my Roadster anywhere else. Thanks Allen!!
mini cooper service
Alan Rolocut kept me informed throughout the time my car was being serviced. He gave me both the good and the bad. When it was apparent that the repairs would require more hours than I was willing to wait for, he quickly provided me with a loaner which was very helpful to me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Renate, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mini of Baltimore
Love our Mini of Baltimore - excellent, quick and helpful service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Irma, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mini cooper services
Was told none of warranties and free services are no longer honored by company that took over mini. Outrageous!! I purchased from mini USA
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marsha, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 308-3846 to discuss what we can do to help.
Mini of Baltimore Service Experience
Allen in service is very attentive and really knows his stuff. Your Mini is always in great hands when he?s your point person in service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent!
Extremely happy with mini Towson Wayne is always there to help me with my service needs! Excellent service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christina, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
This was my first experience with MINI of Towson and it
This was my first experience with MINI of Towson and it was a very good one. From the check in with Allen to the communication about my vehicle to the check out/pick up process, everyone was very courteous, professional and helpful. I will definitely be returning for future service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!