Reviews
Nissan versa
I acquired about the car on a Friday evening, and drove off with it on a Saturday evening with the thanks of Imogen Wright. I was so impressed with her communication. We texted back in forth questions and answers and every time she responded right back. What I was most impressed about after I bought the car I texted her and she instantly responded. She was very professional along with all the staff. Highly recommended mini of Towson if you're looking for a Hassel free buying experience. 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dennis, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. We appreciate your recommendation of MINI of Towson and we hope to be of service again in the future.
Great person mr Wayne was real helpful and the mechanic
Great person mr Wayne was real helpful and the mechanic took care of me!!!thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great TLC For Our Mini
Our older Mini needed some attention and you folks provided superior service. This is a shout-out to Allen R for keeping me well informed and providing me with a loaner so my life wasn't interrupted at all. You returned the car looking shiny and new and now it runs like new. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Al, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service again from Allen.
Great service again from Allen. He takes great care in explaining what the issues are and how they need to be addressed. Very very responsive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
We very much appreciated the service and considerations
We very much appreciated the service and considerations afforded us with our Grandson’s Mini Cooper. We will gladly recommend this business whenever we can. It was refreshing to have been treated so well and honestly. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I appreciate that they keep my mini going and give me
I appreciate that they keep my mini going and give me information on what to expect on the horizon as to service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good Experience
A very good experience. Fair value on our trade in and good post sale follow up. They even made a few repairs in their 90-day warranty period that wasn't covered in their policy.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Richard! We are always more than happy to assist you if anything else comes up. Take care!
Always Excellent Service
Our Minis have been serviced at Mini or Towson for years. Allen is always attentive and makes sure we get quality service to keep our vehicles running safely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paula, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Alan always goes above and beyond.
Alan always goes above and beyond. I thought I’d have to leave my car, but they had me in and out so quickly, and he even loaned me his phone charger so that my phone wouldn’t die while I waited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Imogen Wright was fantastic to work with!
Imogen Wright was fantastic to work with! She put up with my wanting to do two test drives on 2 different cars and the delays related to the holiday weekend to get me into my gorgeous 2020 Mini Cooper S Convertible! Love it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!