Reviews
Excellent Service
2/4/23 My Mini Countryman had an uncommon condition resulting in transfer case and oil filter housing repair that would otherwise be a nightmare if not for the leadership of Allen Rolocut and his service team coordinating extended service provider and vehicle loaner ops to make the experience painless. Much appreciated gratitude to Allen and his crew!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always the best service
We have seen Allen for service on our two Minis for years. We trust him to make sure our car is thoroughly evaluated and serviced. We can’t say enough good things about this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Paula, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Satisfied with service
I was relieved that this dealership had my tires in stock. Everywhere else I looked had to special order them. I'm pleased with the other maintenance services they recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chloe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Fast, convenient, reliable.
Fast, convenient, reliable. Alan Rolocut of Towson Mini is always there for me. I love getting a loaner car which Alan provided, and help setting up my apple car play by Imogen, one of the sales people, was an extra perk! David Wiesand
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Service
Excellent service all around. Friendly staff. No complaints.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Clear communication with video showing issues and
Clear communication with video showing issues and updates. Rep was friendly and helpful. Great service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The service rep Allen is always courteous & tries to take
The service rep Allen is always courteous & tries to take care of your concerns about your car asap. And the mechanics always do an excellent job – never have to go back for a redo..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Allen at Mini of Towson is exceptional at his job.
Took my Mini Clubman for its first service. Allen was very pleasant. He kept me informed and everything went smooth. I like the video with the service tech explaining everything they checked. Couldn’t have asked for anything more. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Debbie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini Cooper
I love the Mini dealership in Towson. I am planning on getting a new 2-door hard top and was able to build it with Imogen. Hopefully I will be able to order it within the month.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Karin, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Always get great service.
Always get great service. Quick to respond and fix the problem you are having. Just wish I didn’t have to replace a tire every few months.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!