Reviews
Customer
I went in for routine maintenance and the customer service was good and it only took several hours to service my vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Auto repair
I travel over an hour away to have my car repaired at this facility. I have had no issues with my car post repair. I do feel I had quality work done and would recommend this dealership to anyone.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bill, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Mini of Timonium
If I have a problem or question I can always reach out to Allen Rolocut. He works in the Service Department, but he is always helpful even if it?s the simplest thing. He always takes time to help me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Antonise, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
MINI of Towson Review
I was inquiring about installing roof rails on my '08. I can always count on Allen Rolocut to provide the best advice on improvements. Allen ordered parts which arrived and were installed pretty quickly. A pre-existing repair was also taken care of and turned out great. I always look forward to taking my car to the Facility which is always spotless, the lounge and refreshment area is always a pleasure and makes waiting a non-issue. Thanks to Allen and the MINI of Towson team for providing great service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sharon, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service
I brought my car in for service and as usual was taken care of excellently. It?s always a pleasure to work with the service department
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Alan, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
A service department I trust
I brought my 2014 MINI Cooper in for a complete nose to tail servicing. Allen Rolocut helped show me exactly what was needed and was able to quote me a fair price. Mr. Rolocut kept me informed while I waited at the dealership. The experience was what I hoped and they did not try to sell me things I did not need. Easy five stars for Mr. Rolocut and the crew at MINI of Towson!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello William, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
MiniC
Service was good and Alan was very helpful in explaining the car maintenance issues. They are always pleasant and keep you informed on everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
Great service! Allen was very helpful. The dealership worked with my needs and went above and beyond my expectations. I will confidently return here for service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Betsy, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mini Cooper inspection
Excellent check in, and knowledgeable technicians. High level experienced repair feedback. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Burke, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mini of Towson
The regular maintenance went smooth like always. Clear communication throughout the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dani, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.