Reviews
Very good experience
I?m new to the city and needed to get a state inspection. The service dept set up my appointment within a few days. It was a nice facility. The appt went quickly and I was out the door in a short amount of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Great Service!
Excellent service from beginning to end! Wayne was exceptional...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini of Towson
Matt was a pleasure to work with. He sure loves his Mini's!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
As always, great service
Getting service done on your car is never fun, but Mini of Towson makes it easy. Allen always provides me with amazing customer service and I won?t lie when I say that he is the main reason I still have my car serviced at Towson even though I live closer to the Annapolis location. Allen is always honest and direct on the services needed for my vehicle and gives accurate estimates. Service is always completed timely and efficiently.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amanda, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
MINI SERVICE
Excellent and loved having complimentary LYFT to my home
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Janice! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic service department!
First time bringing my Mini to their service dept. and I am very impressed! The mechanic sent a video of what work needed to be done and Alan was incredible with keeping me in the loop about my Mini. As a woman I always wonder if I would be taken advantage of and it did not happen here!! They have a customer for life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nicole, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
TOP NOTCH!
Literally the best car buying experience I?ve ever had. It was quick, seamless, professional and my sales manager, Mike Edwards, is the best! I purchased my first MINI and I was a little hesitant, but I allowed everything to happen organically and it was terrific! I plan on being a repeat customer (when the times comes) and totally recommend this location and team! Thank you again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Melanie, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Feel free to stop by if you ever need any more help.
Great
Fantastic? great customer service, service was completed at a reasonable time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
Allen Rolocut has been taking care of my Mini Cooper Clubman since 2016. I appreciate his work and communication.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gatien, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. If you're ever in need of more help, please let us know!
Great Service!
My Mini had been in an accident and Wayne Luberecki went above and beyond to help my insurance?s repair shop clear error codes and get my Mini back on the road. He explained the status of my car along the way and spoke to me multiple times to answer my questions. I was confident that my car would be in great running condition when I got it back, thanks to Wayne?s help. He even took care of my car?s routine maintenance while it was in the shop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!