Reviews
Mini of Towson
I always get excellent service at Mini of Towson. I have been taking my Mini?s there for service since I bought my first on in 2007.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cheryl, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
MINI of Towson
Diagnostics are superlative! Depth and breadth of knowledge, care for customer were all more more than expected. Thanks, MINI of Towson!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
judithsenior@comcast.net
Excellent Happy and Satisfied ? All is good. I'm pleased. thank you ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Judith, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Service at Mini of Towson
Good visit. Always work with Allen Rolocut and he keeps the process moving smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mini of Towson
The advisor was efficient and helpful and the tech was professional and pointedly accurate. The car is running better than ever (it's 14 years old).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jack, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. Thank you, and have a fantastic day!
Used car purchase
Process took 5 hours to complete with no communication. Very disrespectful for our time
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Richard, we appreciate you taking the time to respond. The staff at MINI of Towson take our reviews very seriously. If you are willing, please call our General Manager at (667) 308-3846 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
A+ at Towson Mini
Alan was excellent and highly recommended - he kept me informed and helped me get the best service for my buck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Judith, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! Thanks again for the recommendation, and have an amazing day!
Service-2015 Mini at Mini of Baltimore Co
Allen got me in for a small emergency items and was very helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
MINI repair
MINI of Towson provided great customer service and fast results
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Anna, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Superstar
Alan Rolocut at Mini of Baltimore is SUCH a rock star. From listening to the customer to understand the issue to providing paths for solutions and to getting the work done just right, he covers the bases effortlessly and completely, with empathy and knowledge. Why, if I had a small child and needed to entrust him or her to world-class care today, I'd take the tyke to Alan. As it is, all I have to offer is my 2013 Clubman S John Cooper Works...and it runs like a top. Thanks, Alan!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Albert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!