Reviews
Allen Rolocut and his service team excel at providing
Allen Rolocut and his service team excel at providing vehicle maintenance and service contract administration. Allen makes every effort to accommodate my busy schedule.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Always great work, but 2 and a half hours for an oil
Always great work, but 2 and a half hours for an oil change? I asked them to look at the smart cruise control, so I guess that took longer. But no one came to explain why I sat there so long. Just some feedback …don’t leave us hanging for 2 and a half hours with no contact.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Mike, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Check engine light issue resolved quickly…Allen, as
Check engine light issue resolved quickly…Allen, as always, was super helpful! He was able to get me in earlier than expected!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Quality workmanship.
Quality workmanship. Excellent customer service. Work always done in a reasonable amount of time.Mini of Towson⭐️⭐️⭐️⭐️⭐️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
I've been coming to Mini of Towson before it moved and
I've been coming to Mini of Towson before it moved and this is the only dealer I would ever trust my car to. The staff is friendly and they pride themselves on good customer service. The service department/technicians are extremely knowledgeable and honest,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Mini of Towson was very helpful when my car battery died
Mini of Towson was very helpful when my car battery died and needed to quickly be replaced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding support and resolution to a warranty repair
Outstanding support and resolution to a warranty repair need. Loaner car provided which made an aggravating repair need seamless and far less painful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marty, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Always professional & helpful.
Always professional & helpful. My Mini Cooper has been in good hands for 7 years! It is a pleasure to deal with them! Quality people, service, work. I wouldn’t go anywhere else!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Employees are courteous, reliable, and accommodating.
Employees are courteous, reliable, and accommodating. Service was completed in a timely fashion. My car was clean upon return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wayne was wonderful about keeping me updated as to when my car would be ready & did everting in his power to expedite the service.
Very friendly and communicative.
Very friendly and communicative. Open and honest with what’s going on. They find a way to fit me in.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!