Reviews
Friendly, professional, and knowledgeable service for my
Friendly, professional, and knowledgeable service for my car; the staff at Towson Mini are simply the best!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
The staff at Mini of Towson are fantastic!
The staff at Mini of Towson are fantastic! Customer oriented, helpful, competent, welcoming. Truly a pleasure to work with!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
The service department team is first rate.
The service department team is first rate. The agents are consistently attentive, polite, and customer oriented at the highest levels
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Responsive service team.
Responsive service team. They are willing to explain in detail what service you need and why, and what service can be delayed. They are always looking for promotions that will discount the cost to the customer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Towson! We hope you have a great day!
Great communication all during my time waiting.
Great communication all during my time waiting. Excellent overview of work performed, with video, and of future service needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Allen Rolocut at MNI of Towson makes getting my MINI
Allen Rolocut at MNI of Towson makes getting my MINI serviced a great experience. I drive a 2006 MINI Cooper and he always helps me determine what services the car needs to stay in excellent driving condition. While the vehicle is being serviced, Allen keeps me updated on the status of the work and estimated time it will take for my car to be finished. I know that when I bring my MINI into Allen, I will always get honest service and I will drive away happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I love the attention and service that my advisor, Allen
I love the attention and service that my advisor, Allen Rolocut, and mechanic, Jeff Wright, consistently provide. They're the best and I can't imagine having my MINI taken care of anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kari, we're happy you found our staff to be so supportive during your experience here at MINI of Towson. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
After service received car back with the plastic fender
After service received car back with the plastic fender trim not installed properly. Also wiring for front fog light was left exposed when the front clip was removed for access. Quality control is xxxx poor. Detail and quality work is absent here.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience buying my JCW Mini
Mini of Towson was wonderful in finding me a perfect car, delivering it on time and helping the process go smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service
Since I bought my 2018 carbon turbo mini cooper, Serviceman Alan Rolocott has been my go-to person for service. He's trustworthy, patient, and always ready to answer any questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barbara, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!