Don Johnson's Cumberland Motors (CJDR)

Great experience with Bob Cifaldi and crew at Don Johnson. It was a complicated situation with buying in Wisconsin for delivery in Florida and they made it simple.

This dealerships overall appearance was clean, and the staff was great. We where greeted by anyone that walked by and love the fact they are wearing the same shirts, very professional. Smooth and easy transaction.

Took my 17 ram 3500 to have the abs and Traction light fixed ask to have short in the wiring they run two new wires and had Continuity but lights still on so for about twenty feet of wire and over day and a half working on it for 641 dollars have the same problem now I now way four of my Relatives Say that They will never do business there any More there no better than shade tree Mechanics maybe they should have invented in mechanics instead such a fancy building all show and no go 45 years doing business there gone thanks for nothing

I had a fantastic experience at Don Johnson's Cumberland Motors. It's a very nice place and the staff are wonderfully knowledgeable and friendly. I got an excellent deal on my new car and the process was fast and easy.

Very nice staff and great facilities. I took my Suburban in for an oil change, had my own oil and oil filter because they didn’t have the oil I use, which was no problem, but somewhere along the way, they rotated my tires with out asking me, I didn’t know what they had done, until I got home and saw the charge for tire rotation on my bill. I went back the next day and told them I didn’t want my tires Rotated because I have a free balance and rotation for the life of my tires. They cheerfully refunded my money ! End of story....

In the last 2 weeks I have had appointments at The Rice Lake Location and then the Cumberland Location for different service needs. I am always 1.Satisfied 2. Find the Service to be Excellent 3. Happy that I made D.J as my And my Wife’s Dealership

Brent was patient and did his best to accommodate our needs on our new purchase. Will see how our first servicing goes on price and service.

I took my 2012 traverse in due to a coolant leak and it needed a new radiator. The service team was very helpful in offering more than one solution and we're very good about contacting me with updates. I am very pleased with the service

If you need to get service done here, ask for Ali Utgaard. If you work with any other service manager, you will be disappointed (unless you appreciate "you're good to go" as a replacement for quality service). I have worked with everyone in the service department and Ali is the only person who demonstrates professionalism, consideration, preparation, and follow-through. The others are unresponsive, unprepared, unknowledgeable, and indifferent. If it were not for Ali's excellent work to help deal with my latest (of many) issues with my vehicle and Cumberland Motors' Service Dept, I would have given one star. If my review were only based on Ali's work, I would give four to five stars. The only other excellent service manager was let go a year ago; a loss for customers and Cumberland Motors.

Updated Review: I have dealt with 2 service managers, as well as their boss, since the excellent service manager (see below) left. The most productive and supportive communication I have received (as I brought my low mileage truck in 3 more times in the last year) has been a shrug. I have now brought my truck in for engine lights over two dozen times. I have left my vehicle for repairs a dozen times. 5 throttle control failures, 4 clogged particulate filters, 3 EGR coolers, 1 Charge Air Cooler, failed air suspension, complete replacement of DEF system, half a dozen recalls, fuel injectors, a drop in MPG of 25% for over 18 months, and a handful of other issues. 10 % of my miles were put on just taking my vehicle in for service. With another engine light, I took my truck in to find out what is wrong. I expected it would be related to the latest recall which indicates my truck may start on fire. The service manager and his mechanic spent the day figuring out 2 fuel injectors are shot - in fewer than 30k miles. There was no explanation for this unexpected failure. As for the recall, I was informed that no solution is available. When I asked if I should bring my truck in after it blows up, I received another shrug. Previous Review 5 Stars: I went there a couple years ago and wasn't pleased. However, under new management, service is excellent. They fixed a problem with my truck that three other dealers couldn't. Service Manager Jason Richter is outstanding. He communicated well face-to-face, followed up, kept me informed, handled all warranty paperwork, arranged for a rental, and expedited the work. I will go back if I have any future needs.