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Don Johnson's Cumberland Motors (CJDR)

(79 reviews)

Reviews

(79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very friendly service people. They seem to work with me...

Very friendly service people. They seem to work with me on price and my trade in was reasonable.. The finace lady was very nice and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

It's fantastic to hear that Jake provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Don Johnson's Cumberland Motors Ford Chrysler Dodge Jeep RAM!

I had an excellent experience with Don Johnson Motors. My...

I had an excellent experience with Don Johnson Motors. My sales person, Ray, and the financial staff were extremely friendly and personal. The facility was clean and impressive. The 2018 Dodge Journey I purchased from Don Johnson Motors is a wonderful vehicle. I highly recommend Ray from Don Johnson Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Jared, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Dodge Journey!

Brent and Suzy did an excellent job. We love our new...

Brent and Suzy did an excellent job. We love our new jeep. They had to do a dealer trade and Brent even went himself to pick it up so that we could have it by the weekend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Customer service was excellent. My car was in need of...

Customer service was excellent. My car was in need of emergency service and they went the extra mile to help me out. Multiple employees offered to stay late with me to keep me out of the cold while waiting for someone to pick me up. I highly recommend this dealership as they were amazing to work with. Thank you so much for the help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Completely satisfied with my service done at Don Johnson...

Completely satisfied with my service done at Don Johnson Cumberland, WI. They did what I requested and kept me well informed. Great Service & Customer Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

I drove 5 hours to purchase a truck from DJ as they were...

I drove 5 hours to purchase a truck from DJ as they were the easiest dealership to work and communicate with. I had a specific vehicle I was looking for, many dealers had it, but Bob Cifaldi and the DJ team made an offer for the vehicle and my trade in that I could not refuse. There were no games played when I arrived in person either and everything with Suzy went smoothly. I would definitely make the drive again to purchase from Don Johnson Cumberland.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Had a great experience buying a vehicle this weekend. Ray...

Had a great experience buying a vehicle this weekend. Ray Nelson took great care of us and made sure to keep us informed every step of the way. We would definitely recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Stellar customer service! Went the extra mile to keep me...

Stellar customer service! Went the extra mile to keep me informed on the status of repairs, worked on my behalf when getting approval of repairs from Ford corporate and answered my questions about the "wrap" warranty coverage on my vehicle and saved me alot of money! Great group of employees there - highly recommend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Buying our new Jeep Grand Cherokee was a wonderful...

Buying our new Jeep Grand Cherokee was a wonderful experience at Don Johnson in Cumberland WI. Jonathan Howell our knowledgeable salesman and Suze the finance manager were courteous, helpful and efficient! We were on our way out the door driving the new vehicle in no time. We also received an excellent trade in for our truck. We will continue to utilize the experts at Don Johnson Cumberland!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Thank-you Ray Nelson

Thank-you for your expertise, caring, and professionalism. When suddenly finding myself needing a different car after my previous car's motor died, I called Ray as I knew he would help me. Y was able to find me a realistic solution to my problem, I'm sincerely thankful for his care and concern. Thank-you! Thank-you, Carolyn Greener

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.