MINI of Glencoe North Shore

These guys are always pushing the limits on so-called necessary repairs. Four years ago they said my exhaust system needed replacing, which was weird because it wasn't noisy at all. I declined then and they never brought it up again since — was it all a scam? Now they claim I caused a chip in the windshield of a loaner car, which I never saw, and tacked another $100 onto my $2800 repair bill. I've now spent upwards of $15,000 with them over the years. This his how they treat their loyal customers? They don’t even wash your car after servicing it. Skimming for dollars seems to be their business model.

Ric and the rest of the team at Fields Mini are the best in every aspect. I have done a number of transactions with them and they’re always professional, courteous and easy to work with.

Thank you Ric Tryce and Blanca for helping make me the proud new owner of a Telsa Model 3! The dealership is chic and clean with two amazing Macaws, Zephyr and Blue. They worked patiently yet quickly with us, while our 1yrold son was having a melt down (should have left him with a sitter). Highly recommend checking out this dealership if they have a vehicle you are interested in. You will not be disappointed. Thank you Ric, Blanca and the rest of the crew. We'll definitely come back to visit. From: Erika, Ryan & Camryn, much love to you all!!

I did not have a good experience with the service department. Communication was lacking and they kept my car for four days. At first, they were very good about telling me what was wrong with my car and how much it would cost, but actually fixing it was a whole different story. I called, they would promise it the next day. After another 36 hours I called again. Still not ready. Finally, we said we'd just pick it up done or not. Then, "magically" it was finished! When I did pick it up and paid my $4,000 bill, the check out person was very rude. She gave me my receipt and turned her back to me. I had to ask, "Where is my car?" She answered, "Through that door behind you." Mind you, that door was small and was across the showroom. How was I to know where to go? I will never go to this dealership again. I will never buy a MINI again which says a lot because we owned FOUR at one time!! Clearly we WERE big fans! Not any more.

The service is outstanding. The facilities are the best I have ever seen. The snacks provided are fantastic. But what sold us was the salesman , Joe Salgan. We had intended to buy a Suburu but liked the look of the Mini Cooper. So we stopped in the Dealer for a look. Joe was exceptional, Polite and knowlegable. He is the reason we ended up buying a Mini instead of a Suburu. Everything else was a pleasant surprise. I highly recommend this dealer and we love the car.

Best car buying experience I have ever had. They didn't have exactly what I wanted so I decided to order one. The process was a breeze from start to finish. Joe was super easy to work with. Will definitely buy from this dealership again.

Had an excellent experience of Fields Mini. My Salesman, Joe Salgan, was extremely helpful in helping get the right vehicle at a fair price, working through the logistics of delivery and trade-in, and setting up and explaining the features of the car. Also, the financing people were very professional, fast, and accommodating in getting the docs signed. s

I had a great experience buying my first car. Joe was really patient in explaining the different car models and was very knowledgeable.

Service department is horrible. They do not communicate and they quote me different prices over the phone vs when they have my car. Then when I refused service and asked for my car back they wrote in their notes to not longer pick up my car to make it seem I was being unreasonable for being upset at their lack of communication and giving me the run around with pricing. Also I always make an appointment for service and they never see my car within a reasonable time frame (they get my car at 10am and don't see it until 4pm)

Very responsive, honest, and helpful sales associate. He was quick to respond to my online inquiry.