Reviews
Write a reviewGreat service again.
Another good experience today. Just ?The Works? . And everything in good shape and on my way in a short time. Thanks again for not having to worry about my sweet ride, my F150, now 10 years old but still runs like new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if you have any additional questions about services you received on your F150 and thank you again for choosing Gillis Auto Center!
rrpagel@gmail.com
For the most part my experience has been very good. However my fusion has a problem that twice now I've gone out to start it and it's totally dead for no reason. The dealership has offered to keep it overnight to see if they can find out what the problem is. However my basic warranty ran out 11 days ago so I'm wondering what the cost will be especially when this happened the first time it was under warranty but the problem wasn't found. Otherwise I have been very happy dealing with this dealership and wouldn't hesistate to buy another car from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
They were able to fit me in without an appointment. As usual great friendly service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer Service still a little short
They are still a little short on customer service. I cannot afford to make multiple trips for vehicle service. when I scheduled for a recall I tried to schedule for an oil change at the same time. I was told I would have to drop my vehicle for the day. Now that I am alone I cannot do that. I have been inconvenienced enough . . .
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dawn, thank you for sharing your experience with us. Your satisfaction is our top priority here at Gillis Auto Center. If there is anything we can do to turn your experience around, please don't hesitate to call. Have a wonderful day!
Great buying experience
We bought our third vehicle from Gillis. We worked with two salesmen, Randy and Frank, and they found us a Ford Explorer XLT that met all our requirements - and at a great price! The process was easy, and they made sure we were all set up with FordPass. We've also used the service department for ten years and always get good repairs and explanations from Aaron.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2012 F150 service
They performed the works on my F150. Had me in and out in less than an hour. Friendly and good service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Treated like a family member
Courtesy and total support from all members of the Gillis team. Luis, Gus, Josh and the rest of the team we?re most gracious in the purchase process. I am most pleased with the professionalism of all involved.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Water pump repair
Explained what was wrong and got it out quickly and in time for the weekend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Poor communication
It seems to me that once they have your vehicle in they?re shop they know your out of options and do whatever they want and treat you however they want. I will not bring my truck back to these guys again.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please call our Service Manager at (360) 426-5585 and we will do our best to make this better. We hope to hear from you soon.
Fixed transfer case
Fast and friendly. Kept me informed all the way. Done quicker than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase