Reviews
Write a reviewMaintenance on auto
Had 2 visits for work to be done on 2 different auto, first visit found the guard under oil pan hanging down did not get bolted up. Bad part was on my way to Seattle noticed it in Lacey had to drive all the way back to get it taken care of. 2nd visit different auto had a recall worked on when auto was done the heating and AC unit had no power to it. Service department said it was unrelated to the work they did but, I found that as probablr not true due to the fact there was 4 inches of snow on the ground when it was brought in and believe me the heater was working great on the way there.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray, we appreciate you taking the time to share your experience. It is our goal that every customer leaves satisfied with their service, so we are disappointed to hear that you did not. When you have an opportunity, please contact us at (360) 426-5585 so we can address your concerns. We hope to hear from you soon.
Gillis Auto
Friendly people, great service. Prompt and always offer a car wash!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
2019 Explorer
Nice to have a pleasant experience so close to home!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, we are happy we could make your experience a pleasant one! We hope to be of service to you again! Take care!
Gillis Auto Center, Shelton, WA
Service was completed in a timely manner. Service staff is very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, our staff works hard to go the extra-mile for our valued guests! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
My experience buying my new car
Helpful non forceful sales reps it made it a more plesent experience for me as this was my first new car ever and being a middle-aged man going from a hoopty to a totally awesome ride without pressure ect was a different experience then a used car lot lol so if you want a awesome experience buying your new car or truck I highly recommend going to Gillis auto sales and have a great experience buying and driving your new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christopher, thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us know! Take care!
pennyrunner63@gmail.com
Aaron Hurd expedited my recall repair and was pleasant and professional. A loaner car was provided to me for the extra time needed to compete the required work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Used Expedition EL
The salesman, Jim H. was very tuned in to my needs. No pressure at all. He and the business went way beyond what most dealerships do in order for me to finance the large SUV. Thank you Jim!!!!(
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service Experience, As Usual
Service Advisor Aaron was gracious and welcoming. Gillis technicians quickly diagnosed vehicle problem. I was in and out quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer Randy
Excellent service and provided over the top service by installing many options prior to me showing up which shortened the buying process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Review
Different this time. All the years I’ve been getting my car serviced I’d always show up around 7:15 for my 7:30 apt come inside and wait. Now you have to stand outside in the cold because they won’t unlock the door until 7:30. Didn’t like that.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for taking the time out of your day to tell us about your experience. Please let us know if you have any additional questions about services you received and thank you again for choosing Gillis Auto Center!