Reviews
Write a reviewGreat experience
I called about a pickup that I found online. They held if for me until I can get there. (I live 3 hours away). The salesman was very helpful and professional. No hassle, which I like.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We always try to make things as easy as possible for our customers, thank you vey much. - Trent Polk
Rancher
Fabulous service. I stopped in without an appointment due to a warning light on my F350 diesel dually. The dealership was courteous, helpful and competent...within 30 minutes, I was back on the road. And, oh yes, when I was handed the paperwork, it was stamped No Charge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That is what I LOVE to hear. Teamwork makes the dream work:::)) Thank you. - Trent Polk
Sales and Service at Glenn Polk Ford
Great sales and service at Glenn Polk Ford. Jason Rushing has been my salesman for 20 years and always does a great job. Buying experience is easy, fast and convenient. Trade-ins are fair. Dealership is very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Holy Cow....20 years and the same salesperson. That is something special. Thank you. - Trent Polk
Recall fulfillment
Had a recall on my 2013 F150. Called them and they told me to bring it in anytime after 2pm. Took it up there the same day and they fixed it while I waited. Great service! Nice people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
In and out with no problems....awesome. Thank you. - Trent Polk
Great experience!
I had vehicle trouble coming home from vacation the night before. The next morning, Luis was very empathetic with our situation, and attended to our vehicle right away, fixing the problem at a very reasonable cost. Luis was very personable, had integrity, and had a good grasp of the problem. Anyone would be lucky to have him as a friend. While waiting for my truck to be fixed, we ended up buying another vehicle. Frank Villarreal handled the sale, and was also pleasant to work with, and very knowledgeable. He also went out of his way to help us transfer my personal items from one vehicle to the other. I highly recommend this dealership. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This is an absolute awesome story. Thank you so much for taking the time to share. I am very proud of Luis, Frank and the rest of the team. - Trent Polk
New Ford Raptor
Easiest car buying experience I’ve ever had. I live in Amarillo and they brought my new one to my house and took my trade in back with them. 10/10 recommend. Will return for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We aim to please Jadon. Thank you for trusting us from far away. - Trent Polk
Glen Polk Ford Service Review
My first visit to Glen Polk Ford in Gainesville, TX for service maintenance was a very pleasant experience. The personnel were very courteous, the mechanic informed me that a few things that I requested were not needed, which is a polar opposite of some of my experiences at other dealerships. Last, but certainly not least, the price was well below what I expected. You can be sure that when the times come I will return there for future needs. Thank you Glen Polk Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful! Thank you for acknowledging my teams honesty and fairness.....we have some really great folks. Thank you for your business. - Trent Polk
Jerry Cochran
Brandon and Louis were helpful and the technician ,#1181, that checked the alignment, provided a thorough explanation of the repair as it applied to my observations about the steering of the Expedition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Jerry. Teamwork makes the dream work!!! - Trent Polk
Truck
Easiest car buying experience that I have had in a long time. They were very easy to deal with and did not keep us there for hours. The next car purchase I make will be with Glen Poke and I highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome to hear Tanya. So happy it was the "easiest car buying experience". Thank you. - Trent Polk
Truck
Harry was best salesman I have ever dealt with, smoothest car buying experience of my lifetime. I would highly recommend Glenn Polk to all my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
"the best salesman I have ever dealt with" is the best compliment we could ever ask for......thank you very much. - Trent Polk