Reviews
Write a reviewExcellent to work with!
It is a small town dealership that treats you like their biggest customer. They fit us in on a recall notice without any trouble. They are definitely worth the drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for making the drive, and I love to hear the words you said. - Trent Polk
Great Service!!!!!!!
Had service done on my car! They were very quick at getting it in and diagnosing the problem. Fixed it pretty quickly after the parts came in. Even put more parts on it than necessary because of a misunderstanding but did not charge me anymore than the price quoted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Jeff. I'm glad to hear that the team took great care of you sir. - Trent Polk
Tanner was an excellent salesman and was not pushy
Tanner was an excellent salesman and was. It pushy like the other dealerships .Tanner took time out to see if the cat was on the lot,unlike the other dealerships.I appreciate doing business with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tanner is a great salesperson and is super patient with customers. Thank you for that and your business. - Conner Polk
Quick process
Joel was great to work with. Made the process quick and easy. Paper work was also quick and easy. Dealership friendly and had good inventory.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sounds like they were hitting on all cylinders::)) Thank you too. - Trent Polk
Angela
I called to make an appt that I needed an alignment. They told me I had a recall on my car, which they fixed. Then they called me ( thank God i didnt sit and wait in the lobby) and told me that it needed a tire rotation, 3 hours later. I told them to do it. They called me 2 hours later to tell me it was ready. Went back, and THEN they told me, it would need an alignment!!! That's what I went down there for!!!
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Angela, this is Trent Polk, I am one of the owners. I have gotten with all four of our service managers (we have four dealerships in gainesville/sanger) trying to look recent tickets based on "angela" or "fern" and can not find it. I want to fix the situation or at lease learn from it. Would you mind giving me a call at 940-768-9330
Great customer service!
EVERY person we encountered was friendly and very helpful. We have purchased 2 vehicles there. Worth the drive from Fort Worth! They all are easy to work with and make you feel comfortable. No pressure here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for driving up from Fort Worth. We appreciate your business. - Trent Polk
Great job servicing my Ram 3500 diesel.
My service mgr, Eric, did a great job getting my truck serviced And I was really Happy with the way I was treated regarding the extra care given due to the Corona virus issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
You bet Larry. The Corona virus has got us operating a little different than every before. I'm happy that Eric is working around it and took care of you. - Trent Polk
My service
I can always count on the service that I receive at Glenn Polk Ford. They are dependable, the people are great to deal with. I would recommend to everyone who want a dealership that you can trust
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for that Lon, we appreciate you too. - Shawn Polk
Wayne B
Kenny Wood and Bryan Crisp made the buying progress easy and we were able to buy without leaving our home. They even came out to our house with delivery of our new jeep and took our trade. Wonderful experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful to hear. Kenny and Bryan make a good team. Thank you. - Shawn Polk
Jeep Cherokee
Les was great. Buying process was easy and no pressure like you feel at other dealers. We went there just to look around with no intention of buying on the spot as we did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank y'all Rachel. Les Graham is a great guy and makes the buying process easy. Congratulations. - Trent Polk