Reviews
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They need a bigger facility. There is no place for a customer to park. I was unclear on where used and new was.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robby, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Service experience
Mario the tech was awesome and the service advisor Thomas was great best I ever dealt with Very professional and very knowledgeable it was a very pleasant experience advisers that his caliber should be at every dealership Carlsbad Ford should be grateful to have such a valuable employee thank you for all your help Carlsbad Ford and Thomas for your professionalism and all your help
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Little Red
Very friendly customer people, worked very hard on getting us where we wanted to be in regards to payments.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy we could make your experience a positive one!
Purchase vehicle
I have had additional follow up from the dealership and we are coming to mutual agreement on getting a post purchase repair completed. Additional follow up was completed by Daniel Veloz from the business. Thank you Daniel.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Carlsbad Ford Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
New car
Had the best car buying experience I have ever had, every person I talked to was amazing
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, we are happy we could make your experience a positive one! Thanks again for your business! Take care!
Randy Burton
very good salesman and the time that it takes for the paperwork was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randall, thank you for leaving such a great review and high star rating. At Carlsbad Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!
frecklesrfunny@gmail.com
did what was promised and did it well. courteous staff
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future!
Lincoln Mkz
Really pleased with their overall sales and service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Raul, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope you continue to choose Carlsbad Ford Lincoln for all your vehicle needs! Take care!
Happy Customer
Clean facility and friendly customer service and anytime you ask any questions related to my vehicle they always take their time to explain
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katina, we're glad we could be of service to you! We try to provide all of our guests with a great atmosphere and quality work that you can trust. If you have any further questions, please give us a call. We're always happy to help!
Carlsbad Ford
They did everything to make the sale with explaining interest rates or benefits. Once vehicle sold the didn?t care about any of my concerns
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Victor, thank you for taking the time to share your experience. We'd appreciate the opportunity to address the situation you've described; if you are willing, please contact us at (575) 885-3101 at your convenience. Your satisfaction means a lot to us, so we hope to hear from you.