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Carlsbad Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (237 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Tri Star Services LLC

vehicle was dropped of and I was very satisfied with he service I got.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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CARLSBAD FORD YOUR THE BEST...

EXCELLENT SERVICE AND OIL CHANGE TO OUR 2013 FORD-150 The staff was friendly and I love the new look at CARLSBAD FORD.....Its Good doing business here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Same day service

The staff was helpful and gave updates on vehicle but the time for a scheduled appointment was a little off my appointment was at 12pm I got there at 11:54am and I left at 2:45pm but I did call that same day so that was very accommodating.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Service at Carlsbad Ford.

Fast oil change service, Good service rep. Did not receive hand wash of car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Ford Escape/oil change, time for change one hour, staff helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service!

Great people! Great service and nice dealership!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Service and Staff

The salesman, Mike was expertly helpful, listened to what I wanted and after finding out that the vehicle had just hit the ground that morning at the dealer immediately had get ready clean the vehicle so I could test drive it and show it to my wife. The sales manager even took sincere part in listening to me since I indicated that I had owned several Lincoln's in the past and was ready to buy. Both were extremely courteous,cordial, professional and treated my wife and I like they truly wanted are business, made us feel very relaxed and understood that we were not first time buyers! We were almost immediately approved and then taken to finance where Tucker explained all to me and I signed the paper work, took ot the extended warranty and left him. Once in the vehicle my salesman Mike very closely explained the full options on my MKZ and we walked through all of the programming procedures and set wll of my parameters up for my car. My wife and I are very pleased with the "NEW" look and attitude of caring professionalism from "Carlsbad Ford". In the last thirty nine years I had bought 27 vehicles from "Fordtown" until 2009, when we were treated horribly by that current staff after Roger Logan retired. I vowed I would never go back to them again, however, some of my Masonic Brothers, Elk brothers and Lions Club brothers had told me I should give the NEW Carlsbad Ford a try. In doing so I am very pleased that they are here, hope they remain and the current staff never leave as I am sincerely thankful and appreciative of the way they treated me and will certainly go back again and again. I will gladly recommend Carlsbad Ford to all that I know for business. "Great job Carlsbad Ford" !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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edmund granger

we purchased a 2014 Lincoln navagtor. The service was great an very well taken care of. The guys working with us very polite an nice. We will see them again in the future. Thanks guys at Carlsbad Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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owner

no comment great service quick dis not have to wait for more than 2 hours

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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FRIENDLY AND FAST

GREAT AND FAST SERVICE I ENJOY GOING TO THIS DEALER.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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