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Deacon Jones Ford

(928 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award 2025 state dealer award
2025 consumer dealer award
New (984) 264-0153 (984) 264-0153
Used (877) 300-1133 (877) 300-1133
Service (888) 750-5849 (888) 750-5849

Reviews

(928 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Deacon Jones Ford from DealerRater.

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Very friendly and kind!

Very friendly and kind! Very prompt! Courteous and helpful. Very hospitable and get you in and out quickly! I use to go to Smithfield because that’s where I bought the vehicle but found out Goldsboro dealership are just as friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Annie.gibbs87, we're happy you found our staff to be so supportive during your experience here at Deacon Jones Ford Lincoln. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Hunter Stovall https://www.deaconjonesfordlm.com/

ChatGPT said: We just purchased our 10th car

ChatGPT said: We just purchased our 10th car through the Deacon Jones franchise, and once again, they did not disappoint. From start to finish, the experience was smooth, professional, and stress-free. Their customer service is truly out of this world—friendly, knowledgeable staff who go above and beyond to make sure you’re taken care of. We keep coming back because they consistently treat us like family. Highly recommend Deacon Jones to anyone looking for a trustworthy and exceptional car-buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi The Veras! We're so happy we were able to help you out! The Veras, thanks for taking the time to leave a review. Hunter Stovall https://www.deaconjonesfordlm.com/

Great sales department and great finance department.

Great sales department and great finance department. They were very attentive to our needs. Will be a lifelong customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Resqman, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! Hunter Stovall https://www.deaconjonesfordlm.com/

Every thing about the service was great I like the

Every thing about the service was great I like the dealership for its service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Todd.clifford, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Deacon Jones Ford Lincoln. We hope you have a great day! Hunter Stovall https://www.deaconjonesfordlm.com/

Excellent service from the best professionals , the time

Excellent service from the best professionals , the time of service was fantastic, I trust work done. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Alston1944, thank you so much for your positive comments about Deacon Jones Ford Lincoln! Please don't hesitate to reach out to us if there's anything more we can do! Hunter Stovall https://www.deaconjonesfordlm.com/

Excellent service and care.

Excellent service and care. Great communication.. Highly recommend the Goldsboro location. Michael there is first class

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joey49, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Ford Lincoln! We're looking forward to your next visit with us! Hunter Stovall https://www.deaconjonesfordlm.com/

Very nice and professional service!

Very nice and professional service! Would highly recommend anybody to use this dealership for any servicing needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wkoernig11, thank you for your kind review; we are happy to pass along your comments to the team here at Deacon Jones Ford Lincoln! If you're ever in need of more help, please let us know! Hunter Stovall https://www.deaconjonesfordlm.com/

We had a motorhome breakdown on us and we had a towed

We had a motorhome breakdown on us and we had a towed Deacon Jones Ford dealer. Those guys were great. They looked at it earlier than they had anticipated, called us with the problem before they repaired it. The park got there earlier than expected and they repaired it right away. I can’t say enough good things about the customer service that we received from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sheriserge, thank you so much for your positive comments about Deacon Jones Ford Lincoln! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Hunter Stovall https://www.deaconjonesfordlm.com/

The customer services was good.

The customer services was good.I will be back again for my next oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Denisedyson40, thank you for taking the time to leave a review for us at Deacon Jones Ford Lincoln. We're happy we could meet your expectations! We hope you have a great day! Hunter Stovall https://www.deaconjonesfordlm.com/

Friendly prompt service, worked well with warrenty

Friendly prompt service, worked well with warrenty company to get my truck repaired as soon as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sandy, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Hunter Stovall https://www.deaconjonesfordlm.com/