Deacon Jones Ford

My edge needed a transmission flush. John Mark was very customer friendly. I waited a couple of hours but was informed on the timing. Overall my experience was very satisfactory as always. This dealership provides great service.

I have been a loyal customer of this dealership for years and have trusted them with multiple vehicles, which is why this experience was so disappointing. Recently, I dropped off my daughter's car for a tune-up. A couple of days later I was called and was told that the battery was about to fail and needed to be replaced. Later, I remembered that earlier this same year, the dealership had already informed me that the battery needed replacement, and they had installed a new one. This raised concerns, so I contacted the dealership for clarification. I was told someone would look into it and get back to me. Unfortunately, I never received a follow-up call. To their credit, I was not charged for another battery. However, when I reviewed the service invoice, I noticed conflicting information. One section stated that the vehicle had a "dead battery cell," while another section indicated that the "battery check" was okay. What concerns me most is not the battery itself, but the lack of explanation and communication. I have always had positive experiences at this dealership and have trusted their recommendations. However, when service records contain conflicting information and questions go unanswered, it naturally affects that trust. I am not accusing anyone of intentionally trying to sell me a battery that I did not need, and I sincerely hope that was not the case. I simply believe that as a long-time customer, I deserve a clear explanation of why the invoice contained contradictory battery assessments. I would like to continue bringing my vehicles here, but maintaining that relationship requires transparency and communication. I hope management will take the time to review this situation and provide the explanation that was promised.

Wonderful staff. Completed in a timely manor. Prices in today's market was very reasonable and quality work.

Well, I finally understand why all my retired friends have trucks! They use them!😂 So, after 11yrs of believing I was getting by with driving my small SUVs ie the Escape and Bronco Sport, I’ve finally given in and admit I’ve really needed a bed to haul things. So, off to Deacon Jones Ford of Goldsboro I went, worked with my long time friend and salesman Shane and came home with my new 4x4 Ranger! I absolutely love this vehicle! A big thank you to Shane, Rylee, Frank in services and the rest of the Deacon Jones team for always taking care of me for 20+ years now!

dealerships need to work on better service on loaner cars pickup drop off service and not be limited to 25 miles

Best dealership I have ever dealt with. Will always buy our vehicles from them from now on! Robbie, Shane and Derrick were top notch!

Excellent facility Highly trained and caring technicians Superb service writer Frank Company has a genuine desire to exceed the customers expectations

We have complained about our 2019 F150 transmission since the truck was new, purchased the extended warranty to ensure the truck was covered and now that the warranty has expired, the transmission is bad and needs replaced. I am disappointed with the service department for not taking this seriously when the truck was in warranty, and now that I will have to pay full price, it is an immediate concern. Btw, this is all happening while I am deployed and trying to work through this with my wife and son though a 7 hour time difference.

Professional and courteous Very busy with many customers. Wish they scheduled appointments so did not have to wait so long,

Service department was so nice and offer to give me shutter when they knew it was going to take longer than an hour.