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Bill Kolb Jr. Subaru

(315 reviews)
2017 state dealer award
View 13 awards
2017 state dealer award 2016 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(315 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Kolb Jr. Subaru from DealerRater.

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Long drive worth the trip

We found the car we wanted on line, price was unmatched anywhere in the nation. A couple of phone calls with Pal, 400 miles in a rental, very little sleep at a very smelly Holiday Inn, a couple of quality hours with Pal and 400 miles back home in our 2017 forester all in less than 36 hours. I am not an easy client to deal with and Pal worked very hard to make the process as painless a possible! See you in a couple hundred thousand miles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

This was my first time car shopping at this dealership. I was interested in a used car they were selling and they made the process quick and simple. All the staff were professional and polite. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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SUBARU IMPREZA

We had a wonderful experience purchasing a Subaru. We worked with Richard Knel and Robert. They were extremely courteous and very professional. We would definitely buy another car from this dealer. We totally love the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Another new Legacy

Very pleasant dealership. No hassle and very friendly. Leasing my second Subaru from Bill Kolb, Jr. with Gary M. as my salesman. He took care of me right away and showed me the new features on the new Legacy to familiarize myself with it. Would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No hassle shopping and everyone is very pleasant.

My salesman Gary M. was extremely pleasant and patient. He went over everything including showing me all the instruments on the dashboard to make my transition to the new car as easy as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent and Enjoyable Experience!

The team here is top notch and friendly! Special shout-outs to Pal Palanca, Paul Spiegel, and Robert Marcelina who were instrumental in getting me the Legacy I wanted. And an honorable mention to Marty Shuvall, who although didn't directly work with me, was in the midst and made me laugh. :o) This was my first car buying experience and I'm happy to say it was a pleasurable one due to the team's knowledge, professionalism, and courteousness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good deal

I went in looking to buy a Pre-Owned vehicle & Richard Knel sold me one. It was a very simple & easy process, no hassle. I traded in my car & left with a very satisfied Legacy. I would recommend this dealership to anyone looking for a Subaru. It is our second purchase here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MARK SAPOLA!

Mark Sapola is the go to person for buying your new Subaru. Fast and easy process. Never felt pressured and tried to get us the best deal possible even if that means talking to the manager 100 times. Go in and ask for Mark, very outgoing and funny salesman! Thanks to Mark, we got a black Impreza hatchback! - He's off on Tuesdays.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience.

Rich K & Paul S were very helpful & patient throughout our decision making process. The entire staff creates a very warm family environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest business professionally staffed

Impressive first class operation, second to none. Honored, without equivocation, their quote to the buying service. Financing was a breeze and drove off the lot within 2 hours. Every detail of the transaction was handled expediently and with precision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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