Coughlin Ford of Heath

Mike Estep at mathews in heath was great to deal with, really made the process easy and got the payments to where I wanted them to be.

We have been dealing with Mike Estes for along time and he has always been great with us he is a great sales person and takes time in explaining things to us that we don’t understand.

Purchased several vehicles from Mike, always great to deal with! Takes the time to explain all the bells and whistles. We will be back for the next vehicle.

We received the best service. Kyle went above and beyond for us. He is such a wonderful young man. Bob was also very helpful. We love our new Ford Edge.

Made it right but.....Had some issues at the point of sale. Thanks to Brian they were addressed. All is good. Downside is we didn’t feel like a valued return customer at all by our salesman. He was nice but his lack of communication is the killer. He text me and referred to me as Tracy. My name is Teresa. Then when calling me he referred to me as Mrs Holbrook. Definitely not my name. It was like just going thru the motions. Didn’t care to even address me properly. The sale was made so didn’t care. I think we are right to feel less important when our name is not correct not once but twice.

Kyle really helped me find a car that was both great on gas mileage and had all the features I wanted. Kyle was very knowledgeable about every car he had in inventory and was able to find me the perfect one for me.

Kyle is absolutely amazing. Worked so hard for me to get in an amazing car and make the right decision for me and my family.

Bought used car it won't run and hadn't sense it been in the shop for 2 weeks now and have spent 500 on repairs asked for help from dealer and was told couldn't help me my family been going to them for years I guess you have to buy a new car to get the respect they did

Everyone I dealt with was professional and personable as always! Mike Estep is truly a wonderful salesman. He knows me, and works with me accordingly. He's truly an asset to your company.

I will continue to deal with Mathews Ford Newark because of Eric, Steve, the service department and the product. This Expedition is the seventh vehicle purchased from Mathews.